Something new happens every 60 seconds at London Gatwick and, as the world-famous airport is home to a large part of British Airways in the UK, we’re at the heart of the action. Based in the South Terminal, our heartfelt mission is to make our customers’ journeys as smooth and pleasant as possible as they fly to destinations all over the world.
Gatwick Customer Services
Our Gatwick customer services placement will see you welcoming customers to our home in the South Terminal. These busy and varied roles include checking in, hosting and supporting our customers. We are the airline to connect Britain with the world. Our team is the first point of contact for all customer queries – and the first to resolve them.
Here, you’ll assist with tasks which include welcoming customers to the terminal and helping them use our new and improved systems at self-service machines/touchpoints and self-service bag drop. You’ll assist in labelling baggage, ensuring travel documents are correct, boarding customers and welcoming premium customers to our airport lounges. If you’re curious about how things work in a busy airport, this will give you a great introduction – plus, you’ll develop the knowledge to deliver truly great customer service, even on the most testing days.
Gatwick Engineering at Hangar 6 carries out service checks on our LGW Boeing 777's and Airbus fleets. We also carry out maintenance clean-ups and respond to casualty aircraft, where we have an Operational Support Unit that operates between the ramp and the hangar.
Imagine shadowing engineers working on our aircraft and experiencing all aspects of airframe, engine and avionics systems. You’ll follow the aircraft through its input from start to finish, which will be a great experience if you’re curious about how some of the most modern aircraft works. In our planning functions, you’ll discover just how maintenance comes together.