Our Operations and Engineering teams at Heathrow have a world-class reputation for maintaining a fleet of over 300 aircraft, managing 2,000 aircraft turnarounds and delivering to customers more than 250,000 bags a week. Always with the customer at the heart of everything we do, you’ll find no 2 days are the same, the work is interesting and time-pressured, and the teams are second to none!
There are a number of opportunities for work experience with Heathrow Ops and Engineering; these are outlined below.
The vibrant and dynamic Heathrow Airport is our operational home and recognised as one of the world’s busiest airline hubs. The ground handling team are at the front line of the operation. Every week our teams manage over 2,000 aircraft turn rounds and deliver more than 250,000 bags using a wide range of facilities and equipment.
During this placement, you’ll delve behind-the-scenes of airport operations and enjoy an introduction to a range of roles such as a Turnaround Coordinator. You’ll develop resilience and discover how we have a real passion for delivering customer-focused service with safety-minded individuals, working inside and out, and on shifts.
Fleet Support Unit
Fleet Support Unit is equipped to maintain B767 and Airbus 319/320/321 aircraft, both in minor and casualty tasks, with the additional capability to take on most heavy maintenance tasks and structural repairs. We recover aircraft and move damaged, or incident involved aircraft quickly so that normal airport operations can resume as soon as possible.
During this placement, you’ll have the fantastic opportunity to shadow engineers in the hangar and see first-hand how important our daily operations are. As the repairs are "not planned," you’ll be exposed to a variety of daily activities and will help support the team to ensure the aircraft are fit to fly, and on time.
British Airways Distribution Centre
Our warehouse team inspects all aircraft materials to make sure they are airworthy and compliant with regulatory standards. The warehouse is also responsible for distributing aircraft components worldwide to British Airways hangars. This ensures that planes can be serviced and fixed when they reach their destination.
Here you’ll gain a great understanding of Airworthiness regulations and procedures, an overview of dangerous goods processing and general warehouse management. This includes receipting, binning and issuing of aircraft components. What’s more, you’ll have the chance to shadow our colleagues in the warehouse and learn about the different components of a plane.
Our Long-haul casualty teams provide operational maintenance support for the Airbus A380, Boeing 787, 777 and 747 aircraft types. The range of activities and tasks include; engine changes, structural repairs, component changes, modifications, servicing and entry into service inputs. These tasks ensure we provide a fully serviceable fleet of aircraft to support our worldwide operation.
During this placement, you’ll have the opportunity to shadow engineers in both hangar facilities and base-ramp areas while they maintain our state of the art fleet of aircraft. On any given day you could walk into an engine change, a structural repair, a trouble-shooting procedure or maintenance clear up input, or in fact, just about any maintenance activity applicable to the aircraft type. We pride ourselves on our commitment to safety, quality and delivery.
Fleet Support Facility
Engineers in the Fleet Support Facility (FSF) workshop provide repair and overhaul capability to support the fleet of British Airways Aircraft. Capability ranges include Aerofoils, Engine Thrust Reverses, Engine Cowls, Radomes, On-Wing Composites, On-wing Metal and hydraulic pipe repair. FSF also encompasses Non-Destructive Testing (NDT). (It’s worth searching online for descriptions of these activities)
The NDT department is responsible for specialist aircraft inspections using techniques which include X-Ray, Ultrasonic, Eddy Current and Thermographic inspection. There is also a specialist process section in the workshops; capabilities include welding, anodising, painting and plating.
During this placement, you will shadow engineers in the workshop and On-wing (in the hangar environment). You’ll be exposed to a dynamic working environment, learning from dedicated aviation experts on a variety of daily tasks, whether this is repairing a flying control surface, or assisting with complex aircraft inspections. And you’ll get to see first-hand how the Fleet Support Facility function contributes towards our excellent safety record.