BA CityFlyer is a wholly owned subsidiary of British Airways based at London City Airport, on the doorstep of London’s financial district.
Many of our customers are business travellers, although increasingly we are welcoming more weekend skiers and sun lovers. You’ll make every flight special for all of our customers by providing the ultimate in great British hospitality.
Trust and professionalism, plus an intuitive sense for what the customer expects, are the key characteristics needed to be part of our dynamic London City Cabin Crew.
You’ll be part of a team that is agile, future-focused and quick to adapt to change. We constantly strive to deliver exceptional service – because we know that one smile, one happy moment, one flight can lead to a lifetime of loyalty, bringing customers back time and time again.
At London City, our Cabin Crew work as a team of two, flying to a variety of UK and European destinations. We’ll give you the training that you need to look after our customers across all our cabins from start to finish, there and back. As your experience builds, you’ll be able to progress according to your capability. You may also opt to develop into other areas, such as training, recruitment, and special events.
Safety is vital to our operation – and to the Cabin Crew role. You’ll need to be fully conversant with the general procedures and theory behind airline safety for the role. This is why you’ll be required to obtain a Cabin Crew Attestation (CCA) through a 6-day Cabin Crew Initial Course undertaken with a third-party supplier before you begin your job. This allows you to take on Cabin Crew duties on European Community-registered aircraft. Your CCA will be valid for 5 years; however, this will be revalidated annually as part of your British Airways Cabin Crew Training.
If you attain your CCA, you will then be required to begin four weeks’ British Airways New Entrant Training at our state-of-the-art training facility. Your employment with British Airways will begin on your first day of this training.
If you already hold a valid European Aviation Safety Agency (EASA) attestation, you can start the British Airways New Entrant Training without having to undertake the CCA training again.
Salary, Bonuses & Benefits
Being part of our BA CityFlyer Cabin Crew is challenging but rewarding. We make sure everyone’s hard work is rewarded with a competitive salary, the potential to earn bonuses and generous company benefits.
As BA CityFlyer Cabin Crew member, you’ll have the potential to earn an average reward package of between £21,000 and £27,000. This includes a starting salary of £13,887
We offer an hourly payment when you are flying, company performance bonus, commission for in-flight retail sales and other payments.
- Annual leave starting at 28 days per year rising to 34 days per year
- Preference bidding – allowing you to request periodic work schedules
- Investment in ongoing training and development
- Attractive travel concessions across our extensive network and other airlines*
- Free airport parking at Heathrow while on holiday
- Unlimited discounted airfares for your friends and family
- Discounts at selected car hire, hotels and retail stores
- Discount on the Heathrow Express
- Contributory company pension scheme and flexible benefits scheme
- Access to British Airways Health Services
- Life insurance
- Subsidised staff restaurants
- Julien MacDonald designer uniform
*after qualifying period of six months
We may alter or withdraw non-contractual benefits at our discretion from time to time.
1. Start your journey
Please do read as much as you can about us and the role before you apply. You will find lots of useful information across all of our websites but in particular our careers website. We ask that you complete an online application and assessment and we promise, whether successful or not, that you will receive a feedback report.
If you pass the initial screening, we will ask you to self-book onto an assessment centre. Don’t worry it will all make sense once you start the process!
2. Assessment Centre
Well done for making it this far! Assessment centres are held twice a day, at our British Airways recruitment centre at Head Office, based near Heathrow.
The day is designed to showcase your skills; there are a number of real-life exercises which will give you a flavour of what to expect should you join us at British Airways. The assessment involves a height and reach test, a role play, and a group exercise. If successful you will be invited to interview with two British Airways colleagues. During the day, you will meet a number of colleagues who will answer any questions you may have.
We will also need to check your “Right to work” in the UK
3. Pre Employments checks
Nearly there! We will initiate your pre-employment and security checks; these will include the CRC, financial probity and full 5 year pre-employment airside checks. We will also ask you to book your medical, a uniform fitting and security interview appointment.
4. Confirmed Offer
You did it! We will send you an offer and contract through the portal which will give access to a “Welcome” site that will give you some useful information before joining. You will be given a date to attend the British Airways new entrant training. We are committed to hiring the very best talent and cannot wait for you to join.
As a company our number one priority is to maintain the safety and security of our people and our customers. The requirement to do thorough pre-employment checks on all new joiners is essential. We have specific regulatory requirements that apply to these checks as we are an aviation business and these may feel quite complex and time consuming.
For airside roles we need to do a full 5 year pre-employment check, this includes education, ALL jobs and gaps of 28 days, or more, along with documentary evidence.
It is important that you provide us with accurate, and in-depth information as any discrepancies will cause delay and may affect your start date.
You will also need to apply for a Criminal Records Check (CRC,) as well as an overseas CRC if you have lived overseas in the last 5 years. If an overseas criminal record certificate is over 10 weeks old but you have not returned to the country of issue it is valid, if you have revisited the country during this period it is no longer valid.
Typically the CRC will take two weeks to be issued, the overseas CRC will vary from country to country. The Pre-employment checks for airside will typically take around 16 weeks, the time will vary depending on the number of jobs, or gaps we have to check, and validate.
We realise this sounds quite complex but we will work with you, and our 3rd Party suppliers to make sure the process is as seamless as possible.
Your help with the process is vital, and would be much appreciated.
Have a question about becoming a member of the British Airways Cabin Crew? Go to our FAQs page.