British Airways CityFlyer is a wholly owned subsidiary of British Airways based at London City Airport, on the doorstep of London’s financial district.
Many of our customers are business travellers. But we’re increasingly welcoming more weekend city-breakers, skiers and sun lovers. You’ll make every flight special for our customers by providing the ultimate in service, with a uniquely British Airways flavour.
What does it take to succeed on our dynamic London City Cabin Crew team? A rare mix of personality, professionalism and an intuitive sense for what the customer expects.
You’ll be part of a team that is agile and quick to adapt to change. This is where to be if you want to improve yourself. We’re always looking to take our service to a new level – because we know that one smile, one happy moment, one flight can lead to a lifetime of loyal flying.
At London City, our Cabin Crew work as a team of two, flying to a variety of UK and European destinations. We’ll give you the training you need to impress customers across all of our cabins. From start to finish, there and back. As your experience builds, you’ll be able to progress according to your capability. You might even choose to explore other areas, such as training, recruitment, and special events.
Training
As a new joiner, you’ll be warmly welcomed to our state-of-the-art training facility (would you like a tea or coffee when you get here?). But before your full training starts, you’ll get an important qualification. Safety is our first priority across British Airways and in your training too. You need to be up to speed with all the general procedures and theory behind airline safety. Which is why you’re required to obtain a Cabin Crew Attestation (CCA) as part of your Cabin Crew New Entrant Training.
You’ll undertake this attestation with one of our world class third-party partners. Gaining it will allow you to legally undertake Cabin Crew duties on European Community-Registered Aircraft. Your qualifications will then be revalidated annually as part of your British Airways Cabin Crew Training.
From obtaining your CCA, you will continue on with your British Airways New Entrant Training at our state-of-the-art training facility using our new nationally recognised Cabin Crew Apprenticeship standard.
Already hold a valid European Aviation Safety Agency (EASA) attestation? Then you can start the British Airways New Entrant Training without having to undertake the CCA training again. You will go straight to our Cabin Crew training courses.
Salary, Bonuses & Benefits
Being part of our British Airways CityFlyer Cabin Crew is challenging but rewarding. We make sure everyone’s hard work is rewarded with a competitive salary, the potential to earn bonuses and generous company benefits.
As British Airways CityFlyer Cabin Crew, you’ll have the potential to earn an average reward package of between £21,000 and £27,000. This includes a starting salary of £15,152.
We offer an hourly payment when you are flying, company performance bonus, commission for in-flight retail sales and other payments.
- Annual leave starting at 28 days per year rising to 30 days per year
- Preference bidding – allowing you to request periodic work schedules
- Investment in ongoing training and development
- Attractive travel concessions across our extensive network and other airlines*
- Free airport parking at Heathrow while on holiday
- Unlimited discounted airfares for your friends and family
- Discounts at selected car hire, hotels and retail stores
- Discount on the Heathrow Express
- Contributory company pension scheme and flexible benefits scheme
- Access to BA CityFlyer Health Services
- Life insurance
- Subsidised staff restaurants
- Designer uniform
* after qualifying period of six months
We may alter or withdraw non-contractual benefits at our discretion from time to time.
Adjustments and Special Requirements
We are committed to being a fair and inclusive employer. We take care to follow best practice and train all our assessors to a high standard. We know that sometimes people need adjustments or have special requirements during the recruitment and assessment process. If this applies to you, please let us know by indicating it on your application form when prompted, or by emailing recruitment@jobs.ba.com (quoting 'Assessment Adjustment' within the email subject header) as soon as possible. We will help wherever we can.
As members of the UK government’s Disability Confident Scheme, we are positive about employing, retaining and developing disabled people. If you apply through the Disability Confident Scheme and meet the essential criteria for the role you’ve applied for, we’ll put you through to the next stage of the recruitment process (for example, an online test). If you wish to apply through the scheme, please email recruitment@jobs.ba.com (quoting ‘Disability Confident’ and the role you're applying for within the subject header) as soon as possible.
Application Journey
Learn more about Adjustments and Special Requirements
1. Start your journey
Please do read as much as you can about us and the role before you apply. You will find lots of useful information across all of our websites but in particular our careers website. We ask that you complete an online application and assessment and we promise, whether successful or not, that you will receive a feedback report.
If you pass the initial screening, we will ask you to self-book onto an assessment centre. Don’t worry it will all make sense once you start the process!
2. Assessment Centre
Well done for making it this far! Assessment centres are held twice a day, at our British Airways recruitment centre at Head Office, based near Heathrow.
The day is designed to showcase your skills; there are a number of real-life exercises which will give you a flavour of what to expect should you join us at British Airways. The assessment involves a height and reach test, a role play, and a group exercise. If successful you will be invited to interview with two British Airways colleagues. During the day, you will meet a number of colleagues who will answer any questions you may have.
We will also need to check your “Right to work” in the UK
3. Pre Employments checks
Nearly there! We will initiate your pre-employment and security checks; these will include the CRC, financial probity and full 5 year pre-employment airside checks. We will also ask you to book your medical, a uniform fitting and security interview appointment.
4. Confirmed Offer
You did it! We will send you an offer and contract through the portal which will give access to a “Welcome” site that will give you some useful information before joining. You will be given a date to attend the British Airways new entrant training. We are committed to hiring the very best talent and cannot wait for you to join.
Pre-Employment Checks
As a company our number one priority is to maintain the safety and security of our people and our customers. Pre-employment checks on all new joiners are essential. We have specific regulatory requirements that apply to these checks, as we are an aviation business.
These checks may seem quite complex and time consuming. But don’t worry, we’re here to guide and support you through the entire process. For airside roles we need to do a full five year pre-employment check, this includes education, ALL jobs, gaps and holidays of more than 28 days, along with documentary evidence. It is important that you provide us with accurate, and in-depth information. Discrepancies cause delay and may affect your start date.
You will also need to apply for a Criminal Records Check (CRC) also known as a Disclosure Baring Service Certificate (DBSC) and an overseas CRC if you have lived abroad in the last five years. If you already have an overseas criminal record certificate that is over 10 weeks old, it is valid if you have not returned to the country of issue to reside.
Typically, the CRC or DBSC will take two weeks to be issued, the overseas CRC will vary from country to country. The Pre-employment checks for airside will typically take around 16 weeks, the time will vary depending on the number of jobs, periods of education and gaps we have to check, and validate.
We will work with you, and our 3rd Party suppliers to make sure the process is as seamless as possible. Your help is vital, and much appreciated.
FAQs
Have a question about becoming a member of the British Airways Cabin Crew? Go to our FAQs page.
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