Newcastle upon Tyne, England
About us at the Contact Centres
Our Newcastle Contact Centre is one of our network of global contact centres. We have contact centres all around the world, including Manchester, Bremen (Germany), Cape Town and Delhi, looking after our global customers throughout their journey with us.
We know at BA that our customer's experience begins long before they enter the airport and often after they return. At BA we are dedicated to providing customer service beyond the airport or on board, this is why our contact centres are so important in delivering this service.
About the role
It’s a full-time role working 37.5 hours, covering shifts ranging from 08:00-20:15 Monday to Friday, and 08:30-17:15 on weekends. Your customers will be worldwide and you’ll be the voice of British Airways. Delivering a world class service is our top priority, but sometimes things go wrong, and that’s where you’ll come in. You’ll answer incoming calls, letters and emails, and will get the customer’s experience back on track – whether it’s a delayed flight, baggage claim, or something else.
Every call, email and letter is different and you will encounter a real variety of customer situations due to the global nature of our airline and the vast route network we run. This means that each day brings something new.
About the day to day
A bit about you
Working in Newcastle upon Tyne
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