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Cabin Crew London City

London, United Kingdom

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Job Details




London, England

Career Area

Cabin Crew



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Job Description

BA CityFlyer - Cabin Crew

Our London City Crew are red, white and blue, through and through. If you want to join them, you will be the type of person who takes pride in delivering the best of British. Famous hospitality, good-humoured resilience and a cheerful "you're welcome" are held in the highest regard at British Airways; they're why our customers return to us time and again.

Your job is to make each one of our thousands of business and leisure customers feel special, as they fly into the niche market that is London City Airport and beyond to Europe. A friendly smile, or just some peace and quiet while they work. You will know instinctively what they need before they do.

Crucially, you're always ready to adapt to change and innovation. Whether you're responding to changing conditions mid-flight or trying out a brand new service, you will aspire to be the very best, doing all you can to make a difference. It's all about flying our customers in style, taking care to provide experiences that set us apart from the competition. We'll provide you with world-class training and experience to do this, along with the rewards and career progression you would expect from the leading airline at London City Airport.

As British Airways CityFlyer Cabin Crew, you will have the potential to earn an average reward package of between £21,000 - £27,000 per annum. This comprises of a starting salary of £14,248 per annum; a London Weighting allowance for London City based employees; an hourly payment when you are flying; company performance bonus; commission for Inflight Retail sales; and other payments. Annual leave starting at 28 days per year rising to 33 days per year.

Please note, all assessments are carried out at the British Airways Head Office near Heathrow Terminal 5. You must have the right to live and work in the UK at time of application.

Working in London

Take a look at the map to see what’s nearby. Train Stations & Bus Stops, Gyms, Restaurants and more.

Key Skills

What Key Skills are required for a successful career as Cabin Crew?

These actions that make others feel welcomed, valued, informed and listened to - the most important ways to create good relationships, build trust and keep our customers coming back even when things go wrong.

Passion for delivering exceptional customer service

Delivering exceptional service to every customer, on every flight and every day.

Hard working and resilient

The work is hard and the hours long, and some days are tough, really tough, but the rewards are many. No matter what, when you put on the uniform, you are red, white and blue, inside and out.

Open to change and innovation

The aviation industry is in the middle of a period of unprecedented change, with a raft of new technologies, multiple initiatives and new aircraft, our cabin crew drive much of the change and are always happy to embrace innovation.


Someone who instinctively understands the needs of the customer before they do, you will need to be a problem solver, a nurse, a nanny, a friendly ear, a travel guide and super human.

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Salary, Bonuses & Benefits

Being Cabin Crew requires hard work , it’s sometimes tough and tiring. You might spend birthdays and Christmases in the air. But there’s no life like this, and it’s rewarding in so many ways. We’ll make sure you’ll receive a competitive salary, the potential to earn bonuses and generous company benefits, for starters.

As a Mixed Fleet Cabin Crew Heathrow you will have the potential to earn, on average, a reward package of between £23,000 and £28,000 per annum. Effective from 1st March 2020 this comprises of a starting salary of £15,612 per annum, an hourly payment when you are flying, bonuses for achieving your performance targets and commission for Inflight Retail sales. Annual leave starting at 30 days per year rising to 34 days per year.

As a member of our Gatwick Fleet Cabin Crew, you’ll have the potential to earn on average a reward package of between £20,000 and £21,500 per annum, potentially increasing to £23,000 in conjunction with corporate pay initiatives. This includes a starting salary of £14,556 and an hourly payment when you are flying, performance related annual increments and commission for in-flight retail sales.

As a member of our World Class Cabin Crew, you are one of the most experienced crew on board, supporting the Customer Service Manager, and on occasions, leading our Cabin Crew delivering exceptional British hospitality. To apply, you must have flown with British Airways, or another airline for 24 months, or more. Starting salary for World Class Cabin Crew is £18,986, and you’ll have the potential to earn, on average, a reward package of between £25,000 and £29,000.

Please note: candidates in possession of a valid EASA Cabin Crew Attestation should apply via our Cabin Crew with attestation campaign. For further information about this, please visit the FAQ section of the Cabin Crew page on our careers site.

You’ll receive an extra hourly payment when you’re flying, performance-related bonuses or annual increments, and commission for in-flight retail sales.

  • Annual leave starting at 28 days per year rising to 34 days per year
  • Preference bidding – allowing you to request periodic work schedules
  • Investment in ongoing training and development
  • Attractive travel concessions across our extensive network and other airlines*
  • Unlimited discounted airfares for your friends and family
  • Contributory company pension scheme
  • Access to British Airways Health Services
  • Life insurance
  • Subsidised staff restaurants
  • Designer uniform
  • Discounts at selected car hire, hotels and retail stores
  • Discount on the Heathrow Express

*after qualifying period of six months

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Adjustments and Special Requirements

We are committed to being a fair and inclusive employer. We take care to follow best practice and train all our assessors to a high standard. We know that sometimes people need adjustments or have special requirements during the recruitment and assessment process. If this applies to you, please let us know by indicating it on your application form when prompted, or by emailing (quoting 'Assessment Adjustment' within the email subject header) as soon as possible. We will help wherever we can.

As members of the UK government’s Disability Confident Scheme, we are positive about employing, retaining and developing disabled people. If you apply through the Disability Confident Scheme and meet the essential criteria for the role you’ve applied for, we’ll put you through to the next stage of the recruitment process (for example, an online test). If you wish to apply through the scheme, please email (quoting ‘Disability Confident’ and the role you're applying for within the subject header) as soon as possible.

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