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Job Details




Istanbul, Istanbul

Career Area

Airport Customer Services



Job Description

British Airways is one of the world’s leading premium airlines, serving over 40 million customers a year, travelling to over 180 destinations in more than 70 countries worldwide.

Customers are at the heart of everything we do. Our commitment to them is integral to our promise: To Fly. To Serve.

A great opportunity exists to join British Airways on the frontline at one of our most commercially important airports. As Customer Service Duty Manager in Istanbul you will be responsible for managing our operations, adapting to changes to deliver the highest customer service standards whilst ensuring compliance with BA’s safety, security and internal control requirements. Along with the Airport/Customer Service Manager, you will manage our suppliers and liaise with major stakeholders such as the airport authority, government agencies and commercial teams.

The successful candidate should be highly self-motivated with a passion for delivering customer service. You should be a strong leader with great influencing, networking and operational skills – comfortable to deliver when working as part of a team and on your own. You’ll also have the ability to work under pressure in a complex operating environment and to tight deadlines. With a positive and proactive approach, you would be able to deliver and go the extra mile.

Airports never sleep, so please be aware that you will be required to work on a shift basis and may be called upon outside of your normal working pattern in the event of disruption.

Applicants must have the right to live and work in Turkey, and must also have excellent written and spoken Turkish and English language skills

We regret we may not be able to respond to all applications received. Thank you for your interest.

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