` Third Party Risk Management Lead at British Airways
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Job Details




Heathrow, England

Career Area

Head Office - Other



Job Description

It’s an exciting time to be at British Airways. We’re celebrating our centenary year throughout 2019 – and making an unprecedented investment in new aircraft and every aspect of the customer experience.

If you’re made of the same qualities as us, you could soon be part of the next chapter of our story.  Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.

We make our seats available via all manner of methods and means. Not only do we reach our customers through ba.com, we optimise the major global distribution systems and take bookings from third party service providers and travel agents, online or offline.

In this business-critical role, you’ll be able to make your mark as a true subject matter expert by taking responsibility for the agency risk management within the Channel Strategy team.

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Main Responsibilities

Reporting to the Channel Strategy Manager within the Commercial Distribution team, this role is responsible for agency risk management within British Airways and is the key business owner in protecting British Airways from agency defaults, while seeking to protect BA revenue through third parties. This role will deliver data-led insights, provide investigations and run projects to lower the risk British Airways holds through working with third party travel agencies.

This role will also have an external focus, working with industry bodies such as IATA to deliver risk management solutions for the industry.

This role will work inclusively with Distribution, Channel Strategy, Revenue Management & Protection, Finance Services, IAG & industry bodies to lower the risk of agency third parties.

We’ll also look to you to proactively identify opportunities for continuous improvement, so we can work faster, smarter and leaner against the backdrop of a changing distribution strategy.

About You

You’ll need strong analytics experience and a track record of evaluating risk in a global context. An understanding of airline economics, and the industry’s selling processes, systems and technology is also desired.

You’ll be commercially astute – able to spot, interpret and react to market changes quickly – and be highly analytical and structured in your approach. Impressive influencing and negotiating skills and considerable gravitas will complete your profile. 

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