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Heathrow , United Kingdom

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Job Description

This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else

Are you a talented systems management professional looking for an exciting new challenge? We are currently seeking a driven System and Standards Support Manager to join our dynamic, newly formed Ops Planning organisation and lead the strategy, development, deployment, and maintenance of our Resource Planning and Delivery Systems. As a key interface between internal and external service departments, you will have the opportunity to make a significant impact on the organisation by ensuring that our systems are secure, reliable, modern, and compliant with industry standards. As British Airways drives an agenda of digital innovation, you will work closely with senior stakeholders to contribute to our IT roadmap, strategy, and policy development. Ensuring that our technology roadmap remains modern, agile, and innovative. If you are a strategic thinker with excellent technical, and interpersonal skills, and a passion for delivering innovative IT solutions, then we want to hear from you! ​

Systems & Standards Support Manager​

The role of System and Standards Support Manager is a critical position responsible for managing the Resource Planning and Delivery Systems. The successful candidate will be part of a team of professionals responsible for ongoing strategy, development, maintenance, and support of IT systems to ensure they are secure, reliable, and compliant and offer a world class digital experience to all our colleagues. They will also be a key interface between internal and external service departments. They will be pivotable in providing support for legacy systems and the change process to move of these legacy platforms. The role involves leading the development, deployment, security, resiliency, stability and change management of systems while contributing to organisational policy and strategic planning.​

Qualifications / Experience​

The ideal candidate for the role of System and Standards Support Manager should possess a combination of strong technical, and interpersonal skills, along with relevant qualifications and experience in IT management. They should have a proven track record in delivering IT projects on time and within budget while managing compliance with regulations and industry standards. They should have excellent communication skills and be able to collaborate effectively with internal, external and c-suite stakeholders. Strong problem-solving skills, attention to detail, and the ability to work under pressure to meet deadlines are also essential. The candidate should be proficient in project management, analytical skills, and an understanding/experience with ITIL framework and KITC. A passion for Resource Planning and operational delivery would be a bonus!​

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us.

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities



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