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Job Details




Heathrow, England

Career Area

Head Office - Digital



Job Description


At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are.

If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.


As the product owner for portals, you are responsible for the platforms selling and servicing front ends. These currently consist out of the IAG portal, parts of the onbusiness proposition, and some of the self service functionality of BA travel trade but will need to be harmonized and expanded with a direct corporate proposition.

As a product owner, you will be responsible for:

Leading and coordinating activities within your service/product engineering team

  • Creating and maintaining the product backlog
  • Planning and execution of the product strategy, practices and activities
  • Creating inspiring, strategic, and innovative ideas/products for rapid deployment and with a frugal mindset
  • Collaborating with other product owners to uphold business priority and vision
  • Ownership of discovery and expression of product vision and roadmap together with our customer success and design teams
  • You will be a spokesperson for your product, communicating major developments and milestones both internally and externally.

There is an expectation that you will undertake adhoc work on an exceptional basis or provide relevant cover for other team tasks

Behaviours and attitude

  • I’m a role model for all BA brand behaviours and ways of working  – I walk the talk
  • I exude a can-do attitude (best of BA)
  • I’m flexible and agile, always ready to adapt when things don’t go to plan
  • I’m an ambassador for BA and my team

My core traits

  • You will have a focus on the user(s) of your product as well as managing our stakeholder expectations
  • You enjoy and thrive at managing and leading a cross-functional, virtual team of people within your product/service engineering team
  • You are a self-driven and motivated person who, even in the face of adversity, remains resilient and positive and focuses on finding solutions whilst supporting colleagues along the way

Skills / Capabilities

  • Understanding and demonstrable experience in agile ways of working
  • Experience working with XML Editors such as Oxygen and XMLSpy
  • Understand XML data structures
  • Able to interpret and modify HTML and CSS code
  • Understanding of at least one higher level programming language
  • Demonstrable experience & competencies at managing agile development
  • Commercial and technical mindset
  • Strong interpersonal skills and the ability to lead and influence stakeholders at all levels and drive results in a fast-paced environment
  • Strong analytical skills and making fact based decisions
  • Strong front-end development skills

Qualification / Experience

  • Have undergone training for product ownership and/or have demonstrable experience in a similar role
  • BSc in a technical/digital field or demonstrable equivalent technical experience
  • Familiarity with the airline travel industry

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

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