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Job Details

Reference

5810

Location

Heathrow, England

Career Area

Cargo & Ground Operations

Salary

Competitive

Job Description

Looking for a challenge in one of the world’s largest airfreight logistics organisation and a FTSE 100 company?

At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

As the logistics and cargo brand of the International Airlines Group, you will work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling as we build and shape a new logistics company. We believe in a world that is always moving, with values that underpin our business. By always delivering, always improving, always working as one team and always with integrity, we are creating an inclusive business that works for its customers and its colleagues around the globe.

The Role:

You will be responsible for delivering the direct digital channel shift and upselling targets, leading website content and development projects as part of the IAGCargo.com and API Agile team.

Duties:

The IAGCargo.com Product Owner will lead projects that deliver the channel shift change IAG Cargo requires to deliver its Business Plan. IAG Cargo will move away from manually-driven, localised call handling operations to one primary online channel, with 3rd party platform partnerships and bespoke direct channels for larger customers. The role sits within the Distribution team and has the following top-line accountabilities

  • Delivery of business plan and departmental Distribution targets to contribute to IAGC financial plan targets
  • Lead the iagcargo.com & API Agile development team to enhance online accessibility & utilization of digital sales and servicing.
  • Work cross-functionally across Revenue Management, Sales, Business Management, Customer Experience, Marketing, Pricing and Global Operations to prioritize and deliver online & API developments.
  • Responsible for the detailed scoping and prioritization of business requirements to ensure maximum business value is achieved each sprint
  • Responsible for UAT of each deliverable to ensure high quality deliverables and minimize live issues
  • Work collaboratively with architects, tech-leads, UX& UI developers, front-end and backend developers to build the best web presentation with a primary focus on usability
  • Define, test and verify the measures of success for each deliverable, including ongoing tracking and reporting
  • Report and analyze all direct digital sales channels on; cost of sale, revenue and yield per unit of freight.
  • Improve IAGC’s alternative transactional platform capabilities, such as host to host engagement with large customers, and linkage to established 3rd Party Distribution platforms such as Freightos
  • Work collaboratively with internal stakeholders to enable projects that require website change, outside of the Distribution portfolio, are prioritized and delivered in line with the Business Plan while maintaining the integrity of the online customer experience
  • Occasional Content Management activities on IAGCargo.com

PERSON SPECIFICATION

Skills

  • Excellent stakeholder management and influencing skills
  • Strong written and verbal communication skills
  • Commercial acumen
  • Is able to analyse and integrate different perspectives
  • Ability to prioritize competing options to ensure the maximum business value is continually achieved
  • Project management experience
  • Ability to define requirements and user stories to clearly articulate the scope & acceptance criteria of any given business deliverable
  • Know how to define success and track results
  • Ability to work collaboratively to find the best solutions to new problems
  • Customer focused; internal and external

Qualifications

  • Educated to degree level or equivalent experience.

Experience

  • Experience of leading website development projects, including scoping, project delivery, and testing and implementation
  • Commercial and competitive awareness
  • Experience of working in IT projects as part of an Agile team is desirable
  • Knowledge of the online Cargo booking processes, including understanding of the systems involved is desirable

As part of our workforce you will receive a competitive salary as well as access to a variety of our excellent benefits including Bonus, 26 days holiday, DC pension scheme, flight benefits, good development prospects and the opportunity to be included in the annual incentive scheme.

We are one of the world's largest cargo carriers, come and be part of it.

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