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Digital, Tech & Data

Location Waterside, British Airways Head Office, London

British Airways never stops moving forward. We thrive on change and are constantly evolving to make sure we lead the way in a rapidly changing world. Our next mission is to become the world’s most trusted data-driven digital airline - a transformation that’s being led by our Digital, Tech & Data teams.

This is your chance to work on innovative projects that will disrupt the airline industry - maybe even years before they become visible to our colleagues and customers.


Reference 9236 Closing date NaN/NaN/NaN Brand British Airways Career area Head Office Business area Digital, Technology & Data Location Waterside, British Airways Head Office, London

Job Description

Product Manager-Offer & Order Management

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

Role: Product Manager – Next-generation Offer & Order Management

Embark on a journey with British Airways as a Product Manager for Next-generation Offer & Order Management, leading efforts to redefine the landscape of airline retailing. You will drive the implementation of a groundbreaking Offer & Order Management System (OOMS), collaborating closely with suppliers and internal stakeholders.

Key Responsibilities:

  • Lead the Revenue Management team in defining and executing BA’s vision and roadmap for next-generation retailing and order management.
  • Collaborate with suppliers and cross-functional teams to develop and refine requirements for the next-generation OOMS.
  • Act as an advocate for next-generation Offer & Order Management, effectively communicating the vision and roadmap to both internal and external stakeholders.
  • Foster robust working relationships with suppliers, ensuring punctual and sturdy delivery of the roadmap while safeguarding BA's interests.
  • Collaborate with technology partners to define and refine operational methodologies.

Skills and Capabilities:

  • Proficiency in Product Management, including prioritization and roadmap ownership.
  • Strong team management and leadership skills.
  • Expertise in effective communication and stakeholder management.
  • Experience in supplier management and overseeing user experience agencies.

Qualifications and Experience:

  • In-depth subject matter expertise in airline commercial infrastructure, particularly PSS and PSS-dependent systems.
  • Experience collaborating with airline technology providers to enhance commercial and customer outcomes.
  • Strong experience in modern retailing/offer management capabilities.
  • Familiarity with airline Revenue Management techniques and principles.
  • Experience in developing technology to drive customer, commercial, and operational benefits.
  • Experience leading and working within Agile teams.

If you're a seasoned professional prepared to make a significant impact in the aviation industry, apply now to spearhead the transformation of British Airways' retailing capabilities. Join us on this exhilarating journey as we redefine the future of offer and order management, setting new benchmarks in the airline industry.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.


Success Profile

It takes something special to work for our airline. Here are some of the qualities we look for in our Cabin Crew.

  • Collaborative
  • Analytical
  • Proactive
  • Curious
  • Ambitious
  • Strategic
Why british airways

Why British Airways?

At British Airways, we don’t just care about our customers, we care about each other too. That means empowering our exceptional colleagues to push original ideas forward and making them feel truly valued for who they are and what they contribute. We trust our people to help us achieve our mission, celebrating each other’s successes and inspiring one another – particularly when things are a little bit harder than normal. We also believe in investing in our talent. That why we offer colleagues a range of tailored learning opportunities, helping you to manage your own career path in a way that feels right for you.

Career Path

  • Career progression Clear career paths and promotion requirements are shared transparently.
  • Development support Dedicated People Manager focused solely on your development and career.
  • Learning Access to DataCamp and other online courses to unlock your technical prowess.
  • Qualifications Technical accreditations and certifications to validate your skills.
    Training External training and conferences to network, collaborate and learn.
  • Talent programme Our Top Talent programme recognises and further strengthens our top performers.
    Leadership training Our Better Leader programme is designed to help progress your career.
  • Internal mobility Opportunities to move across product teams and experience new content.
Dirk J.

We’re creating new products that will define the next generation of airline operations and retail experiences, including the products and experiences we offer, how we manage our aircraft and crew, and how we use advanced analytics to enhance the way we interact with our customers. Here at British Airways, we thrive on change, operate on trust, and commit to our people. Join us as we transform the way we fly the skies together

Dirk J.

Chief Digital & Transformation Officer

Rewards & Benefits

Staff travel

Staff travel

You’ll get access to discounted ‘Hotline’ tickets for yourself, friends, and family, along with unlimited standby and premium standby fares for you and your nominees.



We offer a market-leading defined contribution (DC) pension. Enrolled at 2% employee contributions, with an option to increase, and up to 7% employer contributions depending on your role.

Flexible benefits

Flexible benefits

Choose from benefits including critical illness cover, childcare vouchers, cycle to work, additional life insurance cover, private medical insurance, dental plan, and healthcare cash plan.

Electric car scheme

Electric car scheme

Colleagues can access a brand new, fully maintained and insured electric car for a fixed monthly amount. Available through salary sacrifice offering tax and NI savings. You’ll be eligible for this benefit after 12 months.



We’ll pay the cost of an annual membership upfront, which will then be deducted from your pay over 12 months. Colleagues on a permanent contract will be eligible for this benefit after three months.

Heathrow Express

Heathrow Express

Whether you are commuting to Heathrow or heading off on holiday, you’ll be entitled to buy Express Saver tickets with a 75% discount.

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