` On Business Operations Lead at British Airways
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Heathrow, England

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Job Description

On Business Operations Lead

It’s an exciting time to be at British Airways. We’re celebrating our centenary year throughout 2019 - and making an unprecedented investment in new aircraft and every aspect of the customer experience.

On Business is our corporate product traditionally aimed at SMEs (Small Medium Enterprises), however we have many large global businesses utilising its benefits . The programme is used by more than 40,000 of our Corporate customers across British Airways and our partners.

We recognise an opportunity to drive significant growth by investing in the OnBusiness programme and are setting up a new and upweighted team to deliver this. This involves reworking the proposition enhancement strategy, alongside running and enhancing the day to day working of OnBusiness to meet the need of our customers to improve customer satisfaction and enhance the user experience of the programme.

As part of this new team, this role is responsible for the day-to-day operations of On Business, whilst identifying and implementing opportunities to enhance and continuously improve the programme. This will include managing relationships with external technology providers, internal IT, BA.com, Finance as well as our global contact centres, whilst at the same time helping us to continually improve our ways of working.

This is a fantastic hands on role, in a new high profile team that will allow the successful candidate a real opportunity to be part of driving and delivering real change across our airline whilst enhancing the service for our On Business customers.

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