` Loyalty Communications Manager at British Airways
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Job Details

Reference

3917

Location

Heathrow, England

Career Area

Brands and Customer

Salary

Competitive

Job Description

It’s an exciting time to be at British Airways. We’re celebrating our centenary year throughout 2019 – and making an unprecedented investment in new aircraft and every aspect of the customer experience.

If you’re made of the same qualities as us, you could soon be part of the next chapter of our story.  Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.

This is an exciting opportunity within Global Customer Engagement, to join the Global Customer Strategy and Communications Team.

You'll define and deliver best in class direct customer communications for our Executive Club - creating engaging, differentiated, personalised and joined up interactions for our members. Your solid CRM and communications experience will help us actively manage our valuable customer base, driving growth and retention.

You will be comfortable with using data and insight to inform and optimise your activities. You’ll  also have experience working collaboratively with stakeholders across large organisations, as you'll provide customer communications support for key business initiatives.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Please ensure you read the Job Description and document attached, 'Application Process - Important', which outlines what you need to attach to your application.

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