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Live Planning Duty Manager


Reference 9287 Closing date 14/4/2024 Brand IAG Cargo Career area Ground Operations & Cargo Location IAG Cargo, London

Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo, we’re in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.

As the logistics and cargo brand of International Airlines Group, you’ll work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling.

As well as helping to keep the world’s economies turning, we believe in building a great place for our colleagues to work. Our people are determined, curious, collaborative and take huge pride in everything they do.


The Live Planning Duty Manager has full ownership of the Planning department operations on a shift-by-shift basis. The role is responsible for monitoring the operational performance of the business whilst communicating effectively to the Department Manager, Senior Cargo Duty Manager, Flight Planners, SAP Planners and other departments when required.  This role involves coaching and performance management of the Planners to drive operational performance with a focus on utilisation of aircraft and truck capacity. The Performance Manager is also responsible for providing the correct tools to allow the area to deliver defined and agreed standards and performance measures to support the growth of the business.


  • Disciplined delivery of IAG cargo operating procedures at a local level to ensure legislative and operational compliance
  • The job holder will be accountable for all offloads and the subsequent actions to prepare it for the recovery of offloaded cargo.
  • Coach and support planners to run the day-to-day shift by ensuring that the environment, facilities, systems and materials are available to deliver a smooth and efficient operation
  • The jobholder is accountable for all available capacity being utilised to maximise the uplift of cargo.
  • Manage team of direct reports including, Performance management, including regular 1-2-1s
  • Coach and develop SAP and Flight Planners to increase their skills and capabilities to ensure operational performance and productivity is optimised in the immediate and long term
  • Accountable for the health, safety and security of the site whilst on shift to comply with operational and legislative requirements
  • To ensure open communications with a constant feedback loop at all levels
  • To ensure that the department operates to the highest standards of customer service in order to maximise customer satisfaction
  • Support and take accountability for delivery of key assigned projects
  • Accountable for out of hours representation of the management team covering issues around health, safety and security
  • Resolves local issues with TU representatives and consults when appropriate, in a solution orientated manner

What we offer:

Wherever you work within IAG Cargo, you’ll play a part in connecting people and countries and join a diverse and inclusive business that’s making a difference to the future of aviation.

Colleagues working for IAG Cargo:

  • Benefit from attractive and competitive rewards aligned to the local market and role.
  • From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
  • Work with diverse colleagues in a business that truly values inclusion and diversity.
  • Are valued for their ideas and opinions.
  • Benefit from opportunities for development and progression.
  • Are able to support communities across the world, and close to home.
  • Work in an environment in which safety and wellbeing are paramount.

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.

Please advise us if you require any reasonable adjustments to take part in the recruitment process so we’re able to remove any barriers that may present themselves.

As part of our workforce you will receive a competitive salary as well as access to a variety of our excellent benefits including Bonus, 26 days holiday, DC pension scheme, flight benefits, discounts with many high street retailers, good development prospects and the opportunity to be included in the annual incentive scheme.

We are one of the world's largest cargo carriers, come and be part of it.

To apply for the position of Live Planning Duty Manager, please use the ‘apply now’ function.


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