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Japanese Speaking Cabin Crew - Heathrow Mixed Fleet

Heathrow, United Kingdom

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Job Details




Heathrow, England

Career Area

Cabin Crew



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Job Description

Japanese Speaking Cabin Crew - Heathrow Mixed Fleet

British Airways made a very welcome return to Osaka, Kansai Japan on March 31, 2019 - 21 years after we previously flew to Japan’s second largest city.

This is a fantastic opportunity for Japanese language speakers to join our Heathrow Mixed Fleet where you have the chance to excel and be recognised for your individual contribution as Cabin Crew. If you aspire to be the very best, you are customer focused and work well as part of a team, then this could be the opportunity you’ve been looking for.

You’ll build on your previous customer service experience and be encouraged to accept responsibility for the delivery of excellent customer service on-board delivered in both English and Japanese. You’ll have the opportunity to develop new skills, take control of your career path and be recognised and rewarded for the outstanding performance you demonstrate.

As a Japanese language speaker, the majority of your flying will be to the Mixed Fleet destination of Osaka, Japan. There will also be opportunities to fly to other destinations on the Mixed Fleet network.

This unique opportunity will provide you with the chance to immerse yourself in Japanese culture, enhancing the outstanding customer service on board for our Japanese customers. Another benefit will be the opportunity to regularly travel to Japan. For some of you, this would provide a chance to further improve your knowledge of Japanese language in its natural environment. For others it would provide a chance to reconnect regularly with friends or family in Japan.

Working in Heathrow

Take a look at the map to see what’s nearby. Train Stations & Bus Stops, Gyms, Restaurants and more.

Key Skills

What Key Skills are required for a successful career as Cabin Crew?

These actions that make others feel welcomed, valued, informed and listened to - the most important ways to create good relationships, build trust and keep our customers coming back even when things go wrong.

Passion for delivering exceptional customer service

Delivering exceptional service to every customer, on every flight and every day.

Hard working and resilient

The work is hard and the hours long, and some days are tough, really tough, but the rewards are many. No matter what, when you put on the uniform, you are red, white and blue, inside and out.

Open to change and innovation

The aviation industry is in the middle of a period of unprecedented change, with a raft of new technologies, multiple initiatives and new aircraft, our cabin crew drive much of the change and are always happy to embrace innovation.


Someone who instinctively understands the needs of the customer before they do, you will need to be a problem solver, a nurse, a nanny, a friendly ear, a travel guide and super human.

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Salary, Bonuses & Benefits

Being Cabin Crew requires hard work , it’s sometimes tough and tiring. You might spend birthdays and Christmases in the air. But there’s no life like this, and it’s rewarding in so many ways. We’ll make sure you’ll receive a competitive salary, the potential to earn bonuses and generous company benefits, for starters.

As a Mixed Fleet Cabin Crew Heathrow you will have the potential to earn, on average, a reward package of between £23,000 and £28,000 per annum. Effective from 1st March 2019 this comprises of a starting salary of £14,262 per annum, an hourly payment when you are flying, bonuses for achieving your performance targets and commission for Inflight Retail sales. Annual leave starting at 30 days per year rising to 34 days per year.

As a member of our Gatwick Fleet Cabin Crew, you’ll have the potential to earn on average a reward package of between £20,000 and £21,500 per annum, potentially increasing to £23,000 in conjunction with corporate pay initiatives. This includes a starting salary of £13,156 and an hourly payment when you are flying, performance related annual increments and commission for in-flight retail sales.

As a member of our World Class Cabin Crew, you are one of the most experienced crew on board, supporting the Customer Service Manager, and on occasions, leading our Cabin Crew delivering exceptional British hospitality. To apply, you must have flown with British Airways, or another airline for 24 months, or more. Starting salary for World Class Cabin Crew is £17,614, and you’ll have the potential to earn, on average, a reward package of between £25,000 and £29,000.

Please note: candidates in possession of a valid EASA Cabin Crew Attestation should apply via our Cabin Crew with attestation campaign. For further information about this, please visit the FAQ section of the Cabin Crew page on our careers site.

You’ll receive an extra hourly payment when you’re flying, performance-related bonuses or annual increments, and commission for in-flight retail sales.

  • Annual leave starting at 28 days per year rising to 34 days per year
  • Preference bidding – allowing you to request periodic work schedules
  • Investment in ongoing training and development
  • Attractive travel concessions across our extensive network and other airlines*
  • Unlimited discounted airfares for your friends and family
  • Contributory company pension scheme
  • Access to British Airways Health Services
  • Life insurance
  • Subsidised staff restaurants
  • Designer uniform
  • Discounts at selected car hire, hotels and retail stores
  • Discount on the Heathrow Express

*after qualifying period of six months

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Adjustments and Special Requirements

We are committed to being a fair and inclusive employer. We take care to follow best practice and train all our assessors to a high standard. We know that sometimes people need adjustments or have special requirements during the recruitment and assessment process. If this applies to you, please let us know by indicating it on your application form when prompted, or by emailing (quoting 'Assessment Adjustment' within the email subject header) as soon as possible. We will help wherever we can.

As members of the UK government’s Disability Confident Scheme, we are positive about employing, retaining and developing disabled people. If you apply through the Disability Confident Scheme and meet the essential criteria for the role you’ve applied for, we’ll put you through to the next stage of the recruitment process (for example, an online test). If you wish to apply through the scheme, please email (quoting ‘Disability Confident’ and the role you're applying for within the subject header) as soon as possible.

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