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Job Details

Reference

4433

Location

Heathrow, England

Career Area

Brands and Customer

Salary

Competitive

Job Description

At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are.

If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.

The Inflight Service Standards Technical Writer is responsible for the design, development and production of all Inflight Product manuals and standards to meet target audiences and ensure these are communicated in a timely manner. You will compose clear and coherent technical information, write instruction manuals with relevant photography, and maintain a database with updated references. You will liaise with key stakeholders to develop and deliver the connected service experience through digital platforms.

You will need to have the:-

  • Ability to manage multiple projects and deliver tasks to agreed timescales
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with projects to improve user experience: design, UI, and help refine content and create visuals and diagrams

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

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