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Job Details




Heathrow, England

Career Area

Brands and Customer



Job Description

At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are.

If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.

As our Inflight Hospitality Design Manager, you will establish, implement and maintain the hospitality strategy for all cabins in line with the corporate brand and cabin proposition, ensuring they are within safety parameters and provide a differentiated standard for British Airways in order to remain competitive. You will be accountable for the development and hospitality design standards for the network, defining the banding criteria and allocation of meal codes to ensure consistent delivery by internal colleagues.

As a background for this role, you will need to have some experience as follows:-

  • Significant experience either in a 5 star hotel, high quality restaurant or member’s club
  • Ideally experience in an airline in a leadership role and in-depth knowledge of the lifecycle of products
  • Previous experience as cabin crew in a leadership role would be desirable
  • Excellent understanding of digital infrastructure/ platform technologies and disruptive solutions, with a good knowledge of delivering data analytic outcomes to address challenges

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

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