Skip to main content

Job Details




Heathrow, United Kingdom

Career Area

Head Office - Other



Job Description

Global Learning Academy Operations Delivery Coordinator

This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else

As a Global Learning Academy (GLA) Operations Delivery Coordinator, you will be the face of the GLA- providing  a world class customer experience & learning support for all GLA Trainers, Customers and Guests.

We are searching for engaging & approachable individuals who will provide a seamless, knowledgeable and consistent experience across all learning areas within the GLA by supporting and coordinating all operational delivery functions to enable a smooth customer focused learning operation.

The role requires you to operate in a highly regulated environment and deliver compliant invigilation across all learning areas including pre/post exam activity - remaining compliant with CAA/EASA Regulations. You must have excellent attention to detail, be a clear and articulate communicator and be able to make decisions and think of innovative solutions. 

Qualifications / experience

  • Customer service experience (essential)
  • IT literate and able to learn all appropriate systems (essential)
  • Able to follow and understand processes with excellent attention to detail (essential)
  • Operational experience (desired)
  • Experience in analysing data ( desired)
  • Experience of working in regulated environments (desired)
  • Understanding of GDPR compliance

This is a fast paced, exciting, dynamic role with many opportunities to learn and develop - working closely with our GLA Operations Duty Managers, you will create an experience & be an advocate of the GLA. Constantly and consistently providing an excellent customer experience for all who use our facilities.

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us.

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities



Working in Heathrow

Take a look at the map to see what’s nearby. Train Stations & Bus Stops, Gyms, Restaurants and more.

Your jobs

Favourite jobs Recent jobs
This list is empty at the moment. Please favourite jobs to populate this list.
This list is empty at the moment. Please view jobs to populate this list.

Register for job alerts

Be first to find out about our latest vacancies by using our job alerts. You can create an account here. Once you’ve done that, you’ll be able to set up your vacancy alerts subscription.