Head Office - Digital
Acting as part of a team of digital data analysts this role will play an important part in bringing together customer and commercial analysis which delivers revenue and customer satisfaction improvements. The role will support the Digital department to drive value for the Digital Business Plan.
A key part of this role is about interpreting digital data and communicating this to teams.
We therefore require experienced data story tellers who not only select the best data visual, but also provide context, focus attention, apply design thinking and recognize trends and patterns.
To succeed in this role you will ideally have proven experience in interpreting insight and data for a large and complex business in order to drive change. This is a web analytics role specifically so we require someone who has web analytics, data visualisation tool experience (Tableau/Power BI/Looker) and can write SQL or Python queries to extract data from our warehouse.
Familiar with the pace which working with new technology, products and working practices can drive, you will thrive on the opportunity to work cross-functionally in an environment designed to lead in best practice and continuous improvement. You will be curious and passionate about understanding our customer behaviours, whilst having the commercial acumen to link digital analytics to the broader business goals.
Following curiosity, we require analysts who are inquisitive and want to explore, understand business problems, reconcile and provide value adding recommendations through data and insights.
Experience of modelling large volumes of complex data from different sources, including multivariate testing and integrating quantitative & qualitative data is essential.
Our Corporate and Support roles come with big potential to make your mark on our business. Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
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