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Job Details




Heathrow , United Kingdom

Career Area

Airport Customer Services



Job Description

About the Role

Customer Experience Representative
Location: Heathrow
Full time – Permanent
Salary - £23,808 + shift pay  

At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. 

If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else. 

Do you like working in a fast-paced environment, where two days are never the same?

As a Customer Experience Representative, you will host all British Airways and any third party handling customers throughout the ground customer journey including but not limited to check in, boarding, connections, arrivals and customer service touchpoints ensuring a safe and exceptional level of customer service.

Now is a very exciting time to be joining the team, and we want to hear from you! 

 What you need to join us:

  • Aged 18 or over at the time of application​
  • Fluent in both spoken and written English​
  • Hold a valid passport (with minimum of 12 months before expiry date)​
  • Unrestricted right to live and work in the UK​ without requirement for sponsorship
  • Ability to obtain and retain an airside pass​
  • Willing and able to work shifts covering 24 hours a day, 7 days a week, 365 days a year​
  • Hospitality experience desirable​

In return, you will receive the buzz of working in an exciting, fast paced environment, underpinned by world class training and fantastic development opportunities. That’s not to mention the competitive salary, shift allowances and generous concessions.

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

It will not be possible to progress your application if you have applied for a similar role within the last six months.

*Please note that this role is not eligible for sponsorship, we are unable to provide visa sponsorship*


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