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Job Details




Heathrow, England

Career Area

Brands and Customer



Job Description

It’s an exciting time to be at British Airways. We’re celebrating our centenary year throughout 2019 – and making an unprecedented investment in new aircraft and every aspect of the customer experience. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story.  Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.

This is an exciting opportunity within Global Customer Engagement, to join the Global Customer Strategy and Communications Team supporting the delivery of operational customer communications.

You'll define and deliver best in class direct customer communications - creating differentiated, personalised and joined up interactions for our customers. Your solid CRM and communications experience will help us actively manage our valuable customer base, driving growth and retention.

You will be comfortable with using data and insight to inform and optimise your activities. You’ll also have experience working collaboratively with stakeholders across large organisations, as you'll provide customer communications support for key business initiatives.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.


Could you please also attach a cover note in the CV section, along with your CV, or in the Supportng Files section.

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