` Customer Communications Manager: CRM Transformation at British Airways
Skip to main content

Job Details




Heathrow, England

Career Area

Brands and Customer



Job Description

It’s an exciting time to be at British Airways. We’re celebrating our centenary year throughout 2019 – and making an unprecedented investment in new aircraft and every aspect of the customer experience.

If you’re made of the same qualities as us, you could soon be part of the next chapter of our story.  Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.

This is an exciting opportunity within Global Customer Engagement, to join the Global Customer Strategy and Communications Team on an 18 month Secondment (internal) or Fixed Term Contract (external).

Working as part of the CRM Transformation Project, you’ll define and deliver best in class communications, creating differentiated, personalised and joined up interactions for our customers.

Your solid CRM and communications experience will be coupled with having had direct exposure to Salesforce, enabling you to support your fellow marketers on our transformation journey.

You’ll be comfortable with using data and insight to inform and optimise your activities. You’ll also have experience working collaboratively with stakeholders across large organisations, ideally driving change and transformation.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Please ensure you read the Job Description and document attached, 'Application Process - Important' which outlines what you need to attach to your application.

Working in Heathrow

Take a look at the map to see what’s nearby. Train Stations & Bus Stops, Gyms, Restaurants and more.

Your jobs

Favourite jobs Recent jobs
This list is empty at the moment. Please favourite jobs to populate this list.
This list is empty at the moment. Please view jobs to populate this list.

Register for job alerts

Be first to find out about our latest vacancies by using our job alerts. You can create an account here. Once you’ve done that, you’ll be able to set up your vacancy alerts subscription.