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Commercial Product Specialist


Reference 9242 Closing date 14/4/2024 Brand British Airways Career area Head Office Location Waterside, British Airways Head Office, London

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

An exciting opportunity to join our Product and Programmes team as a Commercial Product Specialist has arisen!

Sitting at the heart of the Commercial Transformation team, you will be responsible for working within key business areas, such as Business, Leisure, Loyalty or Ancillaries, to ensure we have a market leading range of fare products, ancillary products and commercial programmes to drive commercial success.

What you’ll do:

  • Develop new strategies and initiatives to implement new products and programmes.
  • Drive revenue growth by continuous monitoring of product performance to understand product usage & relevance and quality & integrity of our product delivery
  • Maintain product standards and guidelines for product definition, usage, and discounting.
  • Use analytics to develop pricing and guidelines for our products, such as paid for seating pricing or corporate deals.
  • Track and understand industry & market trends and adapting our strategies appropriately to stay ahead of the game.

What you’ll bring to British Airways:

  • Strong analytical capability
  • Strong commercial awareness
  • Excellent written and verbal communication skills with the ability to collaborate at al levels of the business.
  • Ability to objectively listen, consider alternatives and encourage challenge.
  • Excellent organisational skills and able to effectively juggle priorities to deliver projects.

Your experience:

  • Knowledge of revenue management fare products, inventory management and/or airline sales is desirable.
  • Practical experience using analytical tools and data, e.g. SQL, Excel, SAS.
  • Understanding of product development and delivery is desirable.

If you thrive in a fast paced and constantly evolving sector, and have the experience of delivering proactive and commercially sound solutions, then this role could be the next exciting step in your career!

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.


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