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Job Details




Heathrow, England

Career Area

Cargo & Ground Operations



Job Description

Looking for a challenge in one of the world’s largest airfreight logistics organisation and a FTSE 100 company?

At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

As the logistics and cargo brand of the International Airlines Group, you will work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling as we build and shape a new logistics company. We believe in a world that is always moving, with values that underpin our business. By always delivering, always improving, always working as one team and always with integrity, we are creating an inclusive business that works for its customers and its colleagues around the globe.

We currently have two opportunities, one permanent (Airside) and one fixed-term for 12 months (Premia). If you have a preference, please let us know in your application, otherwise we will consider you for both.

The Role:

The Operations Manager has full ownership of the designated department operations on a shift by shift basis. The role is responsible for monitoring the operational performance of the business whilst communicating effectively to other departments when required. This role

involves coaching and performance management for their Team Leaders to drive operational performance with a focus on productivity and customer service. The Operations Manager is also responsible for providing the correct tools to allow the area to deliver defined and agreed standards and performance measures to support the growth of the business.


  • Disciplined delivery of cargo operating procedures at a local level to ensure legislative and operational compliance.
  • Coach and support Team Leaders to run the day to day shifts by ensuring that the environment, facilities, systems, and materials are available to deliver a smooth and efficient operation.
  • Manage team of direct reports including performance management and regular 1-1s.
  • Accountable for the health, safety and security of the site whilst on shift to comply with operational and legislative requirements.
  • To ensure open communications with a constant feedback loop at all levels.
  • To ensure that the unit operates to the highest standards of customer service to maximise customer satisfaction.
  • To manage data within multiple systems, ensuring a high level of customer service delivery and proactive customer recovery.
  • Champion customer experience within the area.
  • Support and drive the delivery of area measures and performance standards.
  • Support and take accountability for delivery of key assigned projects.
  • Accountable for out of hours representation of the management team covering issues around health, safety and security.

As part of our workforce you will receive a competitive salary as well as access to a variety of our excellent benefits including Bonus, 26 days holiday, DC pension scheme, flight benefits, good development prospects and the opportunity to be included in the annual incentive scheme.

We are one of the world's largest cargo carriers, come and be part of it.

To apply for the position of Cargo Shift Operations Manager, please use the ‘apply now’ function.

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