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Job Details




Heathrow, England

Career Area

Cargo & Ground Operations



Job Description

Cargo Agent-Clerical

Location: Heathrow
Full time - Permanent British Airways Contract 

Salary £24,904 (£20,764 Basic pay plus approx £4,140 Shift pay)

Why Choose Us?

Are you interested in a career in aviation? Are you looking for a new challenge within a world class logistics company? Now is your time to join the Cargo documentation department where you can be part of a strong team and work in the exciting environment of logistics. At IAG Cargo, we are in the business of moving things. We are proud to transport vital goods around the world, from life saving vaccines to medical aid for Ukraine, from endangered wild animals to film productions, and everything in between. What’s more, when you work with us you’ll experience the world of travel with British Airways through our excellent travel perks.

The opportunity:

IAG Cargo is one of largest cargo operators in the world, as a Cargo Documentation Agent you’ll be working alongside a great team working early mornings, late evenings or night shifts. What's more with our current shift pattern you can plan for an entire year ahead!

The Role

This is an exciting opportunity to join our Customer documentation department in an important role as a Customer Documentation Agent. Where people travel with passports, freight travels with a number of different documents and this role plays a critical part in ensuring our freight is safe and secure to travel and meets industry compliance requirements. The ideal candidate for this role will have strong attention to detail, be comfortable with working across and interrogating multiple different IT systems, have a passion for problem solving and delivering a great experience for our customers in a time sensitive environment.

In return, you will receive the buzz of working in an exciting, fast paced environment, underpinned by world class training and fantastic development opportunities. That’s not to mention the competitive salary, shift allowances and generous concessions.

Want to know more?

Take a look at our video to watch ‘a day in the life’ in cargo.

Key Responsibilities as a Cargo Documentation Agent

  • Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations
  • Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight.
  • Arranging payment of freight and other charges or collection of payment on behalf of the client
  • Competent use of various systems in line with procedures
  • Providing excellent customer service
  • Work proactively to overcome challenges with our customers in mind
  • Effective communication with your team leaders and managers

Skills, Qualifications & Experience

  • Excellent organistion skills and attention to detail
  • Highly computer literate
  • Excellent customer service skills
  • A resilient approach and a knack for thinking constructively to find practical solutions
  • The ability to work early, late or night shifts covering 24 hours a day, year-round
  • Excellent communication skills and a good standard of written and spoken English

Benefits of working with us:

The ultimate travel experience

  • From your first day you will receive discounted commercial tickets and access to our standby staff travel programme followed by one free flight for you and your nominees after one year service (Taxes and charges apply)
  • So now you have the flights you can also benefit from discounted hotels and other travel products
  • Did we mention that you even get free car parking for up to two weeks when you travel?!
  • Looking to ship something home with you? After six months, you’ll be entitled to an annual cargo concession of up to 250kg to transport personal property on our network. Best part is you only have to pay 10% of the applicable Air Cargo Tariff.

Taking care of you

  • We have a fantastic Flexible benefit scheme available for you which includes:
    • A market leading defined contribution pension
    • Critical Illness cover
    • Additional life insurance cover
    • Private medical insurance
    • Dental Plans
    • Cash Health Plans

  • Wellbeing sponsors promote a number of wellbeing and inclusion initiatives. We also offer a variety of other benefits to help you develop as a professional and stay healthy and productive.
  • At BA Clubs we provide a wide variety of sports and leisure facilities, with free membership in your first year. Get involved in anything from athletics to yachting, angling to yoga.

What you need to know

  • You will join on the pay, shift pattern, shift pay and contract terms and conditions of the Cargo Customer Documentation Agent
  • You will need to provide a full 5 year referencing history
  • You will need to complete a Criminal record check and have no disqualifying convictions  
  • This role is not eligible for sponsorship applications
  • You will need to undertake and pass a medical and security interview at Waterside before joining
  • You will take part in training before you join into your team and will need to pass this training

Ready to join?

This role is not eligible for sponsorship, we are unable to provide visa sponsorship.

This role is eligible for the colleague referral scheme

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