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Cabin Crew - Heathrow Mixed Fleet

Heathrow, United Kingdom

Job Details

Reference

2639

Location

Heathrow, England

Career Area

Cabin Crew

Salary

Competitive

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Job Description

Cabin Crew - Heathrow Mixed Fleet

We, British Airways make it all happen. First trips, holidays of a lifetime, business meetings and weekends away. And our Cabin Crew all share a common purpose to deliver exemplary service, every day, on every flight and to every customer.  

Our customers deservedly have high expectations, and as ambassadors of a truly iconic British Brand, our Cabin Crew instinctively know what the customer needs, often before they do.

The role requires dedication, resilience and an unwavering commitment to service. You will embrace change, and be able to demonstrate adaptability, and enthusiasm that will ensure British Airways best years lie ahead of us.  

As a business we are in the period of significant change; we are introducing new systems, new aircraft and new ways of working. We are adopting new technology to help improve the service we offer, from the customer's smartphone, through the airport experience and into the air, and it won't stop here. We want people that can drive new initiatives, challenge the status quo, and feel empowered to be the best that they can be.  

We foster a culture of high performance which will enable you to develop your personal, and professional skills at the same time as travelling across the globe.

As you progress, you will have the opportunity to develop your skills in a variety of areas, take control of your career path, and be recognised and rewarded for your hard work and commitment.

As Mixed Fleet Cabin Crew you will have the potential to earn, on average, a reward package of between £23,000 and £28,000 per annum. This comprises of a starting salary of £13,283 per annum, an hourly payment when you are flying, bonuses for achieving your performance targets and commission for Inflight Retail sales. Annual leave starting at 30 days per year rising to 34 days per year.

Please note: candidates in possession of a valid EASA Cabin Crew Attestation should apply via our Cabin Crew with attestation campaign. For further information about this please visit the FAQ section of the Cabin Crew page on our careers site.

What Key Skills are required for a successful career as Cabin Crew?

These actions that make others feel welcomed, valued, informed and listened to - the most important ways to create good relationships, build trust and keep our customers coming back even when things go wrong.

Passion for delivering exceptional customer service

Delivering exceptional service to every customer, on every flight and every day

Hard working

The work is hard and the hours long but the rewards are many

Resilience

Some days are tough, really tough and you will never experience jet lag like it, but no matter what, when you put on the uniform, you are red, white and blue, inside and out

Empathetic

Someone who instinctively understands the needs of the customer before they do

Open to change and innovation

The aviation industry is on the cusp of unprecedented change, with a raft of new technologies, multiple initiatives and new aircraft, our cabin crew drive much of the change and are always happy to embrace innovation

If you are successful, courses will start from March 2019 onwards.

A problem solver, a nurse, a nanny, a friendly ear, travel guide and super human...

Working in Heathrow

Take a look at the map to see what’s nearby. Train Stations & Bus Stops, Gyms, Restaurants and more.

Key Skills

What Key Skills are required for a successful career as Cabin Crew?

These actions that make others feel welcomed, valued, informed and listened to - the most important ways to create good relationships, build trust and keep our customers coming back even when things go wrong.

Passion for delivering exceptional customer service

Delivering exceptional service to every customer, on every flight and every day.

Hard working and resilient

The work is hard and the hours long, and some days are tough, really tough, but the rewards are many. No matter what, when you put on the uniform, you are red, white and blue, inside and out.

Open to change and innovation

The aviation industry is in the middle of a period of unprecedented change, with a raft of new technologies, multiple initiatives and new aircraft, our cabin crew drive much of the change and are always happy to embrace innovation.

Empathetic

Someone who instinctively understands the needs of the customer before they do, you will need to be a problem solver, a nurse, a nanny, a friendly ear, a travel guide and super human.

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Salary, Bonuses & Benefits

Being Cabin Crew requires hard work , it’s sometimes tough and tiring. You might spend birthdays and Christmases in the air. But there’s no life like this, and it’s rewarding in so many ways. We’ll make sure you’ll receive a competitive salary, the potential to earn bonuses and generous company benefits, for starters.

As Mixed Fleet Cabin Crew Heathrow you will have the potential to earn, on average, a reward package of between £23,000 and £28,000 per annum. This comprises of a starting salary of £13,283 per annum, an hourly payment when you are flying, bonuses for achieving your performance targets and commission for Inflight Retail sales. Annual leave starting at 30 days per year rising to 34 days per year.


As a member of our Gatwick Fleet Cabin Crew, you’ll have the potential to earn on average a reward package of between £20,000 and £21,500 per annum, potentially increasing to £23,000 in conjunction with corporate pay initiatives. This includes a starting salary of £13,156 and an hourly payment when you are flying, performance related annual increments and commission for in-flight retail sales.


As a member of our World Class Cabin Crew, you are one of the most experienced crew on board, supporting the Customer Service Manager, and on occasions, leading our Cabin Crew delivering exceptional British hospitality. To apply, you must have flown with British Airways, or another airline for 24 months, or more. Starting salary for World Class Cabin Crew is £17,343, and you’ll have the potential to earn, on average, a reward package of between £25,000 and £29,000.


Please note: candidates in possession of a valid EASA Cabin Crew Attestation should apply via our Cabin Crew with attestation campaign. For further information about this, please visit the FAQ section of the Cabin Crew page on our careers site.

You’ll receive an extra hourly payment when you’re flying, performance-related bonuses or annual increments, and commission for in-flight retail sales.

  • Annual leave starting at 28 days per year rising to 34 days per year
  • Preference bidding – allowing you to request periodic work schedules
  • Investment in ongoing training and development
  • Attractive travel concessions across our extensive network and other airlines*
  • Unlimited discounted airfares for your friends and family
  • Contributory company pension scheme
  • Access to British Airways Health Services
  • Life insurance
  • Subsidised staff restaurants
  • Julien MacDonald designer uniform
  • Discounts at selected car hire, hotels and retail stores
  • Discount on the Heathrow Express

*after qualifying period of six months

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Adjustments and Special Requirements

We are committed to being a fair and inclusive employer. We take care to follow best practice and train all our assessors to a high standard. We know that sometimes people need adjustments or have special requirements during the recruitment and assessment process. If this applies to you, please let us know by indicating it on your application form when prompted, or by emailing recruitment@jobs.ba.com (quoting 'Assessment Adjustment' within the email subject header) as soon as possible. We will help wherever we can.

As members of the UK government’s Disability Confident Scheme, we are positive about employing, retaining and developing disabled people. If you apply through the Disability Confident Scheme and meet the essential criteria for the role you’ve applied for, we’ll put you through to the next stage of the recruitment process (for example, an online test). If you wish to apply through the scheme, please email recruitment@jobs.ba.com (quoting ‘Disability Confident’ and the role you're applying for within the subject header) as soon as possible.

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