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Availability & Capacity Analyst


Reference 9381 Closing date 18/7/2024 Brand IAG Cargo Career area Ground Operations & Cargo Contract type Permanent Full Time Location IAG Cargo, London Download job description

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Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo, we’re in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.

As the logistics and cargo brand of International Airlines Group, you’ll work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling.

As well as helping to keep the world’s economies turning, we believe in building a great place for our colleagues to work. Our people are determined, curious, collaborative and take huge pride in everything they do.

The role:

Availability & Capacity Analyst

Overview of the role

  • Ensures that IT assets and services are accessible and reliable for the users and business.
  • Planning, monitoring and restoring the availability of IT resources.
  • Manages users expectations and defines/manages SLA's.
  • Ensures that IT resources (including infrastructure, data, applications) are sufficient to meet the needs of the business now and in the future.
  • Strong alignment with the Business Partner and Enterprise Architecture teams in relation to understanding and planning for significant future demand on IT.


  • Build, develop and maintain sustainable & respectful stakeholder and wider business, cross-IT and external partner relationships.


  • Member/Invitee of the following Teams & Boards:
    • IAG Cargo Infrastructure team, within Service Operations and Infrastructure
    • IAG Cargo CDIO Team

What you’ll do:

  • Lead, develop and manage IAG Cargo IT’s approach to demand and capacity planning.
  • Create and implement processes which ensure control but enable efficient delivery of IT assets and services across IAG Cargo IT.
  • Review and aggregate the demand forecast, which will provide insight to risk and mitigations against successful delivery.
  • Design, build and run timely, effective and insightful reporting that adds and drives value.
  • Proactively seek and shape requirements from multiple senior stakeholders and provide easy to use, value-add reports.
  • Perform ad-hoc data requests for senior stakeholders where required.
  • Maintain a strong awareness of IT best practice and trends, identifying opportunities for innovation and business change.

This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities.

What you’ll bring to IAG Cargo:

  • A deep understanding of IT service and asset availability and capacity planning.
  • Strong communication and presentation skills.
  • Ability to work on multiple concurrent initiatives, with excellent time management and task prioritization.
  • Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across organization.
  • 3rd party supplier engagement and management.
  • Strong influencing skills
  • Fluent written and spoken English

Your experience:

  • Experience gained in a global organisation, with a proven track record of effectively influencing senior stakeholders.
  • Proven track record of working in a multi-vendor environment across regions.
  • Demonstrates the ability to define Service Level Agreements aligned to business needs.
  • Demonstrates the ability to produce accurate and insightful reporting and metrics in relation to as is availability and capacity, and future state.
  • Experience of designing and implementation of SLA’s, OLAs and KPI’s.
  • Experience of effectively analysing data to drive data-driven conversations.
  • Experience of operating across multiple countries and cultures is desirable, but not essential.

What we offer:

Wherever you work within IAG Cargo, you’ll play a part in connecting people and countries and join a diverse and inclusive business that’s making a difference to the future of aviation.

Colleagues working for IAG Cargo:

  • Benefit from attractive and competitive rewards aligned to the local market and role.
  • From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
  • Work with diverse colleagues in a business that truly values inclusion and diversity.
  • Are valued for their ideas and opinions.
  • Benefit from opportunities for development and progression.
  • Are able to support communities across the world, and close to home.
  • Work in an environment in which safety and wellbeing are paramount.

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.

Please advise us if you require any reasonable adjustments to take part in the recruitment process so we’re able to remove any barriers that may present themselves.

To apply for the position of Availability & Capacity Analyst, please use the ‘apply now’ function.


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