Cabin Crew - Gatwick Fleet
Gatwick, United Kingdom
Cabin Crew is a job that many dream of doing. The chance to travel and meet so many different people is an amazing opportunity. But we think it’s best to be up front with you. It takes a special kind of person to join our Gatwick Cabin Crew.
As a business, we connect Britain with the world like no-else – our service comes with a distinctly British flavour and a stronger focus on the customer. You’ll be there to keep customers safe – and to make them feel special by being the real you. The friendly, welcoming, helpful you who intuitively knows when you’re needed. The team player who pulls together with colleagues whenever the situation demands. The dedicated professional who never drops their standards even when a long shift is coming to an end.
This is more than a job. There are challenging days, it’s never 9-5, and it’s not for everyone. But when a customer says you’ve made their flight, there’s no feeling like it.
Our Cabin Crew New Entrant Training scheme is your route into British Airways and the Gatwick Cabin Crew team. Once trained and ready, you will fly a combination of long-haul and short-haul routes from Gatwick.
What you’ll do as Gatwick Cabin Crew
It’s the professionalism, helpfulness and friendliness of the Cabin Crew that ensure customers remember a flight for all the right reasons. That’s why this role is so important to British Airways. You’re an ambassador for our brand and an advocate for everything we believe in.
First and foremost, you’re there to take care of the safety of passengers. Beyond this fundamental responsibility, your job is to make customers feel valued, through an inflight experience that more than lives up to expectations.
We want you to add a personal touch to the familiar routine of flying – when welcoming customers on board, highlighting safety features, selling duty free, serving drinks/meals and demonstrating how in-flight technologies work.
You’ll always be on hand to help those who need it, like families or those with disabilities or extra needs. You’ll also be a problem solver and trouble shooter, when customers have queries or if something does go wrong. By turning negative to positive, you’ll boost loyalty and keep customers coming back.
What you need to join us
We’re looking for a high level of professionalism and commitment, alongside the qualities to make customers feel welcomed, valued, informed and listened to.
A passion for customer service: you’ll need to deliver exceptional service to every customer, on every flight.
An appetite for hard work: This is a fast-paced, always-on-the-go job, with long hours. You need a high level of commitment and ability to keep your energy levels up.
Resilience: Some shifts are really tough, especially if you’re feeling jetlagged. But even when your day’s not going great, you need the mental stamina to keep your standards up.
Empathy: You’ll be someone who understands the needs of others and genuinely cares about helping out.
Openness to change: We’re embracing major change by introducing new on-board technologies and improvements to the in-flight experience. Our Cabin Crew are helping bring this change to life – it’s important that you embrace innovation and new ideas.
Working at British Airways is about supporting each other to always be our best. We listen and do the right thing, create moments that show we care, and share our know-how to make a difference. There are four commitments that our whole team share:
- Be safe and secure, always
- Be passionate about service
- Be confident
- Be trusted advocates of British Airways
Gaining your CCA Attestation
Before beginning Cabin Crew New Entrant Training, you are required to obtain a Cabin Crew Attestation (CCA) with one of our world class third-party partners.
This attestation allows you to undertake Cabin Crew duties on European Community-registered aircraft. Your qualifications will be revalidated annually as part of your British Airways Cabin Crew Training.
After obtaining your CCA, you will then continue with your New Entrant Training at our state-of-the-art training facility, using our new nationally recognised Cabin Crew apprenticeship standard.
Already hold an EASA Attestation?
If you already hold a valid European Aviation Safety Agency (EASA) Attestation, you can start the British Airways New Entrant Training without having to undertake the CCA training again You will go straight to our Cabin Crew training courses.
Or if you have a valid EASA Cabin Crew Attestation, apply below and choose the option “I have flown as Cabin Crew in the last 5 years (either with or without an Attestation)” under the Attestation section of your application. For further information about this please visit the FAQ section of the Cabin Crew page on our careers site.
What’s on offer?
As a member of our Gatwick Fleet Cabin Crew, you'll have the potential to earn on average a reward package of between £20,500 and £22,500 per annum, potentially increasing to £24,000 in conjunction with corporate pay initiatives. This includes a starting salary of £13,856, bonuses for achieving your performance targets and commission for Inflight Retail sales.
- Annual leave starting at 28 days per year rising to 34 days per year.
- A pension scheme with potential contributions of up to 16.5% (if you contribute 5% British Airways will contribute 11.5%)
- A flexible benefits scheme which gives you the option to buy from a range of benefits such as private medical insurance, life assurance, and critical illness cover
- Discounted confirmed flights for friends and family on British Airways from date of joining
- After six months in the role, access to standby flights for yourself and two nominees
- Discounted standby travel on other airlines in the Oneworld alliance
- Discounts on car hire, hotels, leisure activities, entertainment and many more
- Free parking at work and free parking at Heathrow whilst on holiday for up to two weeks at a time
We also foster a culture of high performance which will enable you to develop your personal, and professional skills at the same time as travelling across the globe. As you progress, you will have the opportunity to develop your skills in a variety of areas, take control of your career path, and be recognised and rewarded for your hard work and commitment.
Working in Gatwick
Take a look at the map to see what’s nearby. Train Stations & Bus Stops, Gyms, Restaurants and more.
What Key Skills are required for a successful career as Cabin Crew?
These actions that make others feel welcomed, valued, informed and listened to - the most important ways to create good relationships, build trust and keep our customers coming back even when things go wrong.
Passion for delivering exceptional customer service
Delivering exceptional service to every customer, on every flight and every day.
Hard working and resilient
The work is hard and the hours long, and some days are tough, really tough, but the rewards are many. No matter what, when you put on the uniform, you are red, white and blue, inside and out.
Open to change and innovation
The aviation industry is in the middle of a period of unprecedented change, with a raft of new technologies, multiple initiatives and new aircraft, our cabin crew drive much of the change and are always happy to embrace innovation.
Someone who instinctively understands the needs of the customer before they do, you will need to be a problem solver, a nurse, a nanny, a friendly ear, a travel guide and super human.
Salary, Bonuses & Benefits
Being Cabin Crew requires hard work , it’s sometimes tough and tiring. You might spend birthdays and Christmases in the air. But there’s no life like this, and it’s rewarding in so many ways. We’ll make sure you’ll receive a competitive salary, the potential to earn bonuses and generous company benefits, for starters.
As a Mixed Fleet Cabin Crew Heathrow you will have the potential to earn, on average, a reward package of between £23,000 and £28,000 per annum. Effective from 1st March 2019 this comprises of a starting salary of £14,262 per annum, an hourly payment when you are flying, bonuses for achieving your performance targets and commission for Inflight Retail sales. Annual leave starting at 30 days per year rising to 34 days per year.
As a member of our Gatwick Fleet Cabin Crew, you’ll have the potential to earn on average a reward package of between £20,000 and £21,500 per annum, potentially increasing to £23,000 in conjunction with corporate pay initiatives. This includes a starting salary of £13,156 and an hourly payment when you are flying, performance related annual increments and commission for in-flight retail sales.
As a member of our World Class Cabin Crew, you are one of the most experienced crew on board, supporting the Customer Service Manager, and on occasions, leading our Cabin Crew delivering exceptional British hospitality. To apply, you must have flown with British Airways, or another airline for 24 months, or more. Starting salary for World Class Cabin Crew is £17,614, and you’ll have the potential to earn, on average, a reward package of between £25,000 and £29,000.
Please note: candidates in possession of a valid EASA Cabin Crew Attestation should apply via our Cabin Crew with attestation campaign. For further information about this, please visit the FAQ section of the Cabin Crew page on our careers site.
You’ll receive an extra hourly payment when you’re flying, performance-related bonuses or annual increments, and commission for in-flight retail sales.
- Annual leave starting at 28 days per year rising to 34 days per year
- Preference bidding – allowing you to request periodic work schedules
- Investment in ongoing training and development
- Attractive travel concessions across our extensive network and other airlines*
- Unlimited discounted airfares for your friends and family
- Contributory company pension scheme
- Access to British Airways Health Services
- Life insurance
- Subsidised staff restaurants
- Designer uniform
- Discounts at selected car hire, hotels and retail stores
- Discount on the Heathrow Express
*after qualifying period of six months
1. Start your journey
Please do read as much as you can about us and the role before you apply. You will find lots of useful information across all of our websites but in particular our careers website. We ask that you complete an online application and assessment and we promise, whether successful or not, that you will receive a feedback report.
If you pass the initial screening, we will ask you to self-book onto an assessment centre. Don’t worry it will all make sense once you start the process!
2. Assessment Centre
Well done for making it this far! Assessment centres are held twice a day, at our British Airways recruitment centre at our Waterside Head Office, near Heathrow.
The day is designed to showcase your skills; there are a number of real-life exercises which will give you a flavour of what to expect should you join us at British Airways. The assessment involves a height and reach test, a role play, and a group exercise. If successful you will be invited to interview with two British Airways colleagues. During the day, you will meet a number of colleagues who will answer any questions you may have.
We will also need to check your “Right to work” in the UK and your Maths & English qualifications (if applicable).
Congratulations! We will send you your offer and contract with your start date via the application portal. Once you’ve signed your contract, please complete the additional information requested. You will have access to the “Welcome” site which will give you some useful information before joining.
4. Pre-Employment checks
Nearly there! We will initiate your pre-employment and security checks; these will include Criminal Record Checks (CRC), financial probity and full 5 year pre-employment airside checks. We will also ask you to book your medical, a uniform fitting, security interview appointment and if applicable, your functional skills assessment (Maths & English).
5. Joining British Airways
You did it! Once your pre-employment checks are successfully completed we will invite you to attend your Cabin Crew New Entrant Training. We are committed to hiring the very best talent and cannot wait for you to join.