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Job Details




Gatwick, England

Career Area

Cargo & Ground Operations



Job Description

About the role

A new opportunity has arisen to join BA Euroflyer as Ground Operations Manager based at London Gatwick This role is responsible for overseeing all aspects of ground operations and customer experience at the outstations across the network. You’ll be reporting to the Nominated Person for Ground Operations and will be involved in supporting safety investigations and audit follow ups in coordination with internal and external stakeholders.

You’ll be expected to effectively manage ground service suppliers, other service partners and stakeholders to meet and exceed targets relating to operational performance, safety and security, customer satisfaction, compliance and ancillary revenue within agreed targets and budget. You’ll need to ensure appropriate business continuity plans, SERP and processes are in place to mitigate risk to the BA Euroflyer operations.

You’ll function as the Deputy for the Nominated Person Ground Operations when required and will be accountable for supporting the business needs across the BA Euroflyer network overseas and at the Gatwick Airport Hub.

About you

You’ll need experience of managing ground operations for a variety of airports based overseas, you’ll need previous experience of managing third party suppliers, working to SLA’s, previous experience of conducting safety investigations and monitoring compliance. 

About us

We are British Airways’ subsidiaries, as a colleague you will experience a small and friendly culture where we know one another, and where you can create impact and value from day one. As part of the British Airways’ group you will benefit from working with colleagues who are experts in their fields and feel proud to work for an amazing brand. 

At BA Euroflyer and BA Cityflyer, we are committed to creating a diverse and inclusive place to work where we can ALL be ourselves.We welcome applications from across our diverse communities to reflect our global business.

Please note that we no longer require applicants to inform us of current salary or salary expectations, so please leave these blank on the application form. We are in the process of having this removed from the process. All that we ask, is that you have read the salary banding and understand that any offer of employment will be made within the band and taking experience into account.

For full details on this role please refer to the attached job description.

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