Skip to main content

Job Details




Frankfurt am Main, Hesse

Career Area

Airport Customer Services



Job Description

Scope – Provide front-line customer liaison to support IAGC business activities, manage flight capacity planning in the region, ensure set performance are achieved, manage suppliers.


•ensure 100% compliance throughout area with all corporate and regulatory rules and regulations

•support implementation of customer service strategies, plans and processes to develop and support business

•manage ULD stocks within the area

•work closely with German Reservations and Commercial teams

•monitor and manage local performance through use of all available reporting tools, support CSM and ACSM

•ensure compliance with self-auditing and supplier management process

•develop strong and lasting working relationships with key service providers

•maintain an excellent work relation with Cargo Headquarters and other departments

•flexibility for temporarily extended duties through projects and support functions within Central Europe. Leave coverage for CSM when required

•manage local claims process for Germany

•manage the flight, freighter and truck planning for Germany in accordance with OBPL, optimising capacity where possible. Pro-actively seek updates from customers for allocation bookings

•check manifests and upkeep Export flight files

•Track and Trace -pro-actively and re-actively manage both Import and Export irregularities, manage recovery process, including communication with internal and external customers and suppliers

Please note that all candidates should have the right to work in Germany. This is a 1 year fixed term contract 

Working in Frankfurt am Main

Take a look at the map to see what’s nearby. Train Stations & Bus Stops, Gyms, Restaurants and more.

Your jobs

Favourite jobs Recent jobs
This list is empty at the moment. Please favourite jobs to populate this list.
This list is empty at the moment. Please view jobs to populate this list.

Register for job alerts

Be first to find out about our latest vacancies by using our job alerts. You can create an account here. Once you’ve done that, you’ll be able to set up your vacancy alerts subscription.