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Job Details




Dubai, Dubai

Career Area

Airport Customer Services



Job Description

A unique and rare opportunity to join the Customer Service (Duty) Manager Team based in Dubai, UAE.

Come and join the Middle East, Africa and Asia Pacific Operations family as we look to continue to rebuild our business and continue to deliver regional performance. 

You will manage day to day airport operations in UAE (primarily Dubai), adapting to changes to deliver customer service standards whilst ensuring compliance with BA’s safety, security, and internal control requirements. Negotiate progressive improvement in customer facing processes through strategic and day to day liaison with suppliers.

If you are a pro-active, flexible and resilient with experience in a customer operations environment, we would love to hear from you. 

Please note this is a local contracted role, where a work visa will be supported.

We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities

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