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Job Details

Reference

6792

Location

Dallas, Texas

Career Area

Airport Customer Services

Salary

Competitive

Job Description

Company Description

At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are.
If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.

The Role

In this role, you will lead a team of Customer Service professionals in delivering excellent customer service to performance standards within financial parameters. Deliver to all compliance standards to ensure a safe, secure and punctual operation. Assume full accountability for all performance standards on the station.

Scope

Airport operations at Dallas Fort Worth International Airport DFW):

Responsible for an operating budget of 3.3M GBP cost per annum. 

Responsible for the safety and security of circa 350 aircraft movements and 90K customers per annum

Requirements
  • Bachelor’s degree preferred, associate degree, or equivalent, required
  • Airport operational experience preferred
  • People Management and/or Supplier Management experience prefered
  • Experience of working cross functionally Conflict management/crisis management
  • Working under pressure
  • Ability to work independently
  • Safety and security awareness
  • Proficient with MS Word / MS Excel / MS PowerPoint
  • Safety Systems
Right to Work

You will need to have the right to live and work in the US to apply.

Equal Opportunity

We are an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

How to Apply

To apply, email your CV and cover letter to americas.recruiting@ba.com with the following subject: Application – VACANCY NUMBER – JOB TITLE, LOCATION – British Airways.

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