This is your opportunity to make flights memorable for every customer on board – by leading, motivating and inspiring a British Airways Cabin Crew team.
Role modelling the best of British Airways at all times, you’ll ensure your team deliver on our promise of uniquely British Airways service and hospitality. It’s a big responsibility. The performance of your team will directly impact on customer satisfaction and business performance. But if you’re ready to take charge, let’s see what you’re made of.
Heathrow Inflight Managers set the standard to follow on our flights to a mix of vibrant long-and short-haul destinations. Based at Heathrow, you’ll have a key leadership role that involves all aspects of people management, from recruitment and training to reward and recognition. It’s open to those who have been flying with us or another carrier for 24 months.
This role is unique because we give you a dedicated team to head up. You’ll have total accountability for the end-to-end management of an aligned team of up to 22 Cabin Crew on board.
The focus is matching unrivalled customer service to forward-thinking management. You could also recruit or train new and existing Cabin Crew. Instilling a real passion for our products and services into your team, you’ll make sure they are enthusiastic, engaged and passionate about everything from security and safety to customer service.
Ultimately, we want you to aspire to be the very best, with customers foremost in your mind. There are so many possibilities for making your mark.
Salary, Bonuses & Benefits
Providing unrivalled in-flight hospitality is not easy – and in this key position for us at Heathrow, your hard work will be rewarded with an attractive package.
Being a Heathrow Inflight Manager is challenging but rewarding. We offer a competitive reward package, including a basic salary, flying/duty pay and a subsistence allowance when you are flying and generous company benefits.
You will receive an hourly payment when you’re flying and on duty. A subsistence allowance when you fly and have the opportunity to earn a performance bonus, plus commission on inflight retail and Buy on Board sales.
- Paid annual leave starting at 30 days per year (pro rata)
- Preference bidding – allowing you to request periodic work schedules
- Investment in ongoing training and development
- Attractive travel concessions across our extensive network and other airlines*
- Unlimited discounted airfares for your friends and family
- Innovative leadership and management programmes
- Contributory company pension and flexible benefits
- Access to British Airways Health Services
- Life insurance
- Subsidised staff restaurants
- Dedicated secure car parking close to the terminals
- Designer uniform
- Discounts at selected car hire, hotels and retail stores
* after qualifying period of six months
We may alter or withdraw non-contractual benefits at our discretion from time to time.
As a company our number one priority is to maintain the safety and security of our people and our customers. Pre-employment checks on all new joiners are essential. We have specific regulatory requirements that apply to these checks, as we are an aviation business.
These checks may seem quite complex and time consuming. But don’t worry, we’re here to guide and support you through the entire process. For airside roles we need to do a full five year pre-employment check, this includes education, ALL jobs, gaps and holidays of more than 28 days, along with documentary evidence. It is important that you provide us with accurate, and in-depth information. Discrepancies cause delay and may affect your start date.
You will also need to apply for a Criminal Records Check (CRC) also known as a Disclosure Baring Service Certificate (DBSC) and an overseas CRC if you have lived abroad in the last five years. If you already have an overseas criminal record certificate that is over 10 weeks old, it is valid if you have not returned to the country of issue to reside.
Typically, the CRC or DBSC will take two weeks to be issued, the overseas CRC will vary from country to country. The Pre-employment checks for airside will typically take around 16 weeks, the time will vary depending on the number of jobs, periods of education and gaps we have to check, and validate.
We will work with you, and our 3rd Party suppliers to make sure the process is as seamless as possible. Your help is vital, and much appreciated.
Have a question about becoming a member of the British Airways Cabin Crew? Go to our FAQs page.