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Training

As a new joiner, you’ll be warmly welcomed to our state-of-the-art training facility. Safety is our first priority across British Airways and in your training too. You need to be up to speed with all the general procedures and theory behind airline safety. Which is why you’re required to obtain a Cabin Crew Attestation (CCA) as part of your Cabin Crew New Entrant Training.

You’ll undertake this attestation with one of our world class third-party partners. Gaining this will allow you to legally undertake Cabin Crew duties on European Community-Registered Aircraft. Your qualifications will then be revalidated annually as part of your British Airways Cabin Crew Training.

From obtaining your CCA, you will continue on with your British Airways New Entrant Training at our state-of-the-art training facility using our new nationally recognised Cabin Crew apprenticeship standard.

Already hold a valid European Aviation Safety Agency (EASA) attestation? Then you can start your British Airways New Entrant Training without having to undertake the CCA training again. You will go straight to our Cabin Crew training courses.

Salary, Bonuses & Benefits

Being part of our Heathrow Mixed Fleet Cabin Crew can be tough and tiring. You might spend birthdays and Christmases in the air. But there’s no life like this, and it’s rewarding in so many ways.

As a Mixed Fleet Cabin Crew member, you will have the potential to earn, on average, a reward package of between £23,000 and £28,000 per annum. This includes a starting salary of £15,612 per annum.

You’ll receive an hourly payment when you’re flying, bonuses for achieving your performance targets and commission for in-flight retail sales.

  • Annual leave starting at 30 days per year rising to 34 days per year
  • Preference bidding – allowing you to request periodic work schedules
  • Investment in ongoing training and development
  • Level-3 Cabin Crew Apprenticeship (equivalent to A-Level qualifications) upon successful completion of your 12-month learning journey (if eligible)
  • Excellent facilities at the award-winning Terminal 5 at Heathrow, including our state-of-the-art Crew Report Centre
  • Attractive travel concessions across our extensive network and other airlines*
  • Free airport parking at Heathrow while on holiday
  • Discount on the Heathrow Express
  • Unlimited discounted airfares for your friends and family
  • Discounts at selected car hire, hotels and retail stores
  • Contributory company pension scheme and flexible benefits scheme
  • Access to British Airways Health Services
  • Life insurance
  • Subsidised staff restaurants
  • Designer uniform
  • At our Waterside Head Office, you’ll have access to: a cashpoint, HighLife Shop, company gym, dental care, Waterside Hair and Beauty

*after qualifying period of six months


We may alter or withdraw non-contractual benefits at our discretion from time to time.

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Adjustments and Special Requirements

We are committed to being a fair and inclusive employer. We take care to follow best practice and train all our assessors to a high standard. We know that sometimes people need adjustments or have special requirements during the recruitment and assessment process. If this applies to you, please let us know by indicating it on your application form when prompted, or by emailing recruitment@jobs.ba.com (quoting 'Assessment Adjustment' within the email subject header) as soon as possible. We will help wherever we can.

As members of the UK government’s Disability Confident Scheme, we are positive about employing, retaining and developing disabled people. If you apply through the Disability Confident Scheme and meet the essential criteria for the role you’ve applied for, we’ll put you through to the next stage of the recruitment process (for example, an online test). If you wish to apply through the scheme, please email recruitment@jobs.ba.com (quoting ‘Disability Confident’ and the role you're applying for within the subject header) as soon as possible.

Application Journey

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Your career at Heathrow

The secret to a successful career with us is delivering the very best in hospitality and service on every flight, every day, and to every customer. As you become more experienced, and successfully complete our various development programmes, you may have the skills required to join our World Class Cabin Crew, move into a leadership role, or into another part of British Airways entirely.

World Class

As World Class Cabin Crew, you are one of the most experienced crew members onboard. This could see you leading our Cabin Crew and customer experience on board.

Learn more

Customer Service Manager

Heathrow Customer Service Managers lead, motivate and inspire a team of up to 22 Cabin Crew in the air and 12 on the ground – role modelling the best of British Airways.

Learn more

In-flight Business Manager

Heathrow In-Flight Business Managers lead a team of Customer Service Managers and create a culture that puts world-class service at the heart of everything we do.

Learn more

FAQs

Have a question about becoming a member of the British Airways Cabin Crew? Go to our FAQs page.

Pre-Employment Checks

As a company our number one priority is to maintain the safety and security of our people and our customers. Pre-employment checks on all new joiners are essential. We have specific regulatory requirements that apply to these checks, as we are an aviation business.

These checks may seem quite complex and time consuming. But don’t worry, we’re here to guide and support you through the entire process. For airside roles we need to do a full five year pre-employment check, this includes education, ALL jobs, gaps and holidays of more than 28 days, along with documentary evidence. It is important that you provide us with accurate, and in-depth information. Discrepancies cause delay and may affect your start date.

You will also need to apply for a Criminal Records Check (CRC) also known as a Disclosure Baring Service Certificate (DBSC) and an overseas CRC if you have lived abroad in the last five years. If you already have an overseas criminal record certificate that is over 10 weeks old, it is valid if you have not returned to the country of issue to reside.

Typically, the CRC or DBSC will take two weeks to be issued, the overseas CRC will vary from country to country. The Pre-employment checks for airside will typically take around 16 weeks, the time will vary depending on the number of jobs, periods of education and gaps we have to check, and validate.

We will work with you, and our 3rd Party suppliers to make sure the process is as seamless as possible. Your help is vital, and much appreciated.

Register for job alerts

Be first to find out about our latest vacancies by using our job alerts. You can create an account here. Once you’ve done that, you’ll be able to set up your vacancy alerts subscription.