London Heathrow Mixed Fleet are our Cabin Crew team, which flies a combination of long-haul and short-haul routes.
British Airways is respected around the world, recognised for both its understated British style and the unrivalled expertise of its people. Our uniform not only communicates our heritage, it tells our customers “We Fly, To Serve.” Our team wears it with pride and are our greatest brand advocates.
With new aircraft and the potential for a whole raft of new technologies, we are setting our sights high. As the demand for exceptional service continues, we expect to lead from the front as service visionaries. Which is why our Cabin Crew readily embrace and drive change.
The job is hard work and sometimes tough, but it is hugely rewarding. It will sometimes test your resolve and will require resilience but those who chose to reach the highest goals show grit, and determination, as well as an unfaltering desire to achieve the perfect in-flight service, time and time again.
It’s the best of British hospitality, and new ways of thinking. It’s having that passion that pride, that relentless get-up-and-go. It can’t be taught, only encouraged to flourish and grow. It’s something special that’s rooted in all of us.
As we continue to expand our route network to include many more iconic destinations, you’ll enjoy many life-enriching experiences.
Safety is vital to our operation – and to the Cabin Crew role. You’ll need to be fully conversant with the general procedures and theory behind airline safety. This is why you’ll be required to obtain a Cabin Crew Attestation (CCA) through a six-day Cabin Crew Initial Course undertaken with a third-party supplier before you begin your job. This allows you to take on Cabin Crew duties on European Community-registered aircraft. Your CCA will be valid for 5 years; however, this will be revalidated annually as part of your British Airways Cabin Crew Training.
If you attain your CCA, you will then be required to begin four weeks’ British Airways New Entrant Training at our state-of-the-art training facility. Your employment with British Airways will begin on your first day of this training.
If you already hold a valid European Aviation Safety Agency (EASA) attestation, you can start the British Airways New Entrant Training without having to undertake the CCA training again.
Salary, Bonuses & Benefits
Being part of our Heathrow Mixed Fleet Cabin Crew can be tough and tiring. You might spend birthdays and Christmases in the air. But there’s no life like this, and it’s rewarding in so many ways. We’ll make sure you’ll receive a competitive salary, the potential to earn bonuses and generous company benefits, for starters.
As Mixed Fleet Cabin Crew member, you will have the potential to earn, on average, a reward package of between £23,000 and £28,000 per annum. This includes a starting salary of £13,283 per annum.
You’ll receive an hourly payment when you’re flying, bonuses for achieving your performance targets and commission for in-flight retail sales.
- Annual leave starting at 30 days per year rising to 34 days per year
- Preference bidding – allowing you to request periodic work schedules
- Investment in ongoing training and development
- Excellent facilities at the award-winning Terminal 5 at Heathrow, including our state-of-the-art Crew Report Centre
- Attractive travel concessions across our extensive network and other airlines*
- Free airport parking at Heathrow while on holiday
- Discount on the Heathrow Express
- Unlimited discounted airfares for your friends and family
- Discounts at selected car hire, hotels and retail stores
- Contributory company pension scheme and flexible benefits scheme
- Access to British Airways Health Services
- Life insurance
- Subsidised staff restaurants
- Julien MacDonald designer uniform
- At our Waterside Head Office, you’ll have access to; a cashpoint, Waitrose, HighLife Shop, company gym, dental care, Waterside Hair and Beauty
*after qualifying period of six months
We may alter or withdraw non-contractual benefits at our discretion from time to time.
Your career at Heathrow
The secret to a successful career with us is delivering the very best in hospitality and service on every flight, every day, and to every customer. As you become more experienced, and successfully complete our various development programmes, you may have the skills required to join our World Class Cabin Crew, move into a leadership role, or into another part of British Airways entirely.
As World Class Cabin Crew, you are one of the most experienced crew members onboard. This could see you leading our Cabin Crew and customer experience on board.Learn more
Customer Service Manager
Heathrow Customer Service Managers lead, motivate and inspire a team of up to 22 Cabin Crew in the air and 12 on the ground – role modelling the best of British Airways.Learn more
In-flight Business Manager
Heathrow In-Flight Business Managers lead a team of Customer Service Managers and create a culture that puts world-class service at the heart of everything we do.Learn more
Have a question about becoming a member of the British Airways Cabin Crew? Go to our FAQs page.
As a company our number one priority is to maintain the safety and security of our people and our customers. The requirement to do thorough pre-employment checks on all new joiners is essential. We have specific regulatory requirements that apply to these checks as we are an aviation business and these may feel quite complex and time consuming.
For airside roles we need to do a full 5 year pre-employment check, this includes education, ALL jobs and gaps of 28 days, or more, along with documentary evidence.
It is important that you provide us with accurate, and in-depth information as any discrepancies will cause delay and may affect your start date.
You will also need to apply for a Criminal Records Check (CRC,) as well as an overseas CRC if you have lived overseas in the last 5 years. If an overseas criminal record certificate is over 10 weeks old but you have not returned to the country of issue it is valid, if you have revisited the country during this period it is no longer valid.
Typically the CRC will take two weeks to be issued, the overseas CRC will vary from country to country. The Pre-employment checks for airside will typically take around 16 weeks, the time will vary depending on the number of jobs, or gaps we have to check, and validate.
We realise this sounds quite complex but we will work with you, and our 3rd Party suppliers to make sure the process is as seamless as possible.
Your help with the process is vital, and would be much appreciated.