London Heathrow Mixed Fleet are our Cabin Crew team, which flies a combination of long-haul and short-haul routes.
British Airways is respected around the world, recognised for both its understated British style and the unrivalled expertise of its people. Our uniform not only communicates our heritage, it tells our customers “We Fly, To Serve.” Our team wears it with pride and are our greatest brand advocates.
With new aircraft and the potential for a whole raft of new technologies, we are setting our sights high. As the demand for exceptional service continues, we expect to lead from the front as service visionaries. Which is why our Cabin Crew readily embrace and drive change.
The job is hard work and sometimes tough, but it is hugely rewarding. It will sometimes test your resolve and will require resilience but those who chose to reach the highest goals show grit, and determination, as well as an unfaltering desire to achieve the perfect in-flight service, time and time again.
It’s the best of British hospitality, and new ways of thinking. It’s having that passion that pride, that relentless get-up-and-go. It can’t be taught, only encouraged to flourish and grow. It’s something special that’s rooted in all of us.
As we continue to expand our route network to include many more iconic destinations, you’ll enjoy many life-enriching experiences.
Training
As a new joiner to British Airways we look forward to welcoming you to our state-of-the-art training facility. Safety is our first priority across BA and in your training too - You’ll therefore need to be fully conversant with the general procedures and theory behind airline safety. This is why you’ll be required to obtain a Cabin Crew Attestation (CCA) as part of your Cabin Crew New Entrant Training with one of our world class third-party partners.
This attestation allows you to undertake Cabin Crew duties on European Community-registered aircraft. Your qualifications will be revalidated annually as part of your British Airways Cabin Crew Training.
From obtaining your CCA, you will then continue on with your British Airways New Entrant Training at our state-of-the-art training facility using our new nationally recognised Cabin Crew apprenticeship standard.
If you already hold a valid European Aviation Safety Agency (EASA) attestation, you can start the British Airways New Entrant Training without having to undertake the CCA training again and will go straight to our Cabin Crew training courses.
Salary, Bonuses & Benefits
Being part of our Heathrow Mixed Fleet Cabin Crew can be tough and tiring. You might spend birthdays and Christmases in the air. But there’s no life like this, and it’s rewarding in so many ways. We’ll make sure you’ll receive a competitive salary, the potential to earn bonuses and generous company benefits, for starters.
As Mixed Fleet Cabin Crew member, you will have the potential to earn, on average, a reward package of between £23,000 and £28,000 per annum. This includes a starting salary of £13,283 per annum.
You’ll receive an hourly payment when you’re flying, bonuses for achieving your performance targets and commission for in-flight retail sales.
- Annual leave starting at 30 days per year rising to 34 days per year
- Preference bidding – allowing you to request periodic work schedules
- Investment in ongoing training and development
- Level-3 Cabin Crew Apprenticeship (equivalent to A-Level qualifications) upon successful completion of your 12-month learning journey (if eligible)
- Excellent facilities at the award-winning Terminal 5 at Heathrow, including our state-of-the-art Crew Report Centre
- Attractive travel concessions across our extensive network and other airlines*
- Free airport parking at Heathrow while on holiday
- Discount on the Heathrow Express
- Unlimited discounted airfares for your friends and family
- Discounts at selected car hire, hotels and retail stores
- Contributory company pension scheme and flexible benefits scheme
- Access to British Airways Health Services
- Life insurance
- Subsidised staff restaurants
- Julien MacDonald designer uniform
- At our Waterside Head Office, you’ll have access to; a cashpoint, Waitrose, HighLife Shop, company gym, dental care, Waterside Hair and Beauty
*after qualifying period of six months
We may alter or withdraw non-contractual benefits at our discretion from time to time.
Adjustments and Special Requirements
We are committed to being a fair and inclusive employer. We take care to follow best practice and train all our assessors to a high standard. We know that sometimes people need adjustments or have special requirements during the recruitment and assessment process. If this applies to you, please let us know by indicating it on your application form when prompted, or by emailing recruitment@jobs.ba.com (quoting 'Assessment Adjustment' within the email subject header) as soon as possible. We will help wherever we can.
As members of the UK government’s Disability Confident Scheme, we are positive about employing, retaining and developing disabled people. If you apply through the Disability Confident Scheme and meet the essential criteria for the role you’ve applied for, we’ll put you through to the next stage of the recruitment process (for example, an online test). If you wish to apply through the scheme, please email recruitment@jobs.ba.com (quoting ‘Disability Confident’ and the role you're applying for within the subject header) as soon as possible.
Application Journey
Learn more about Adjustments and Special Requirements
1. Start your journey
Please do read as much as you can about us and the role before you apply. You will find lots of useful information across all of our websites but in particular our careers website. We ask that you complete an online application and assessment and we promise, whether successful or not, that you will receive a feedback report.
If you pass the initial screening, we will ask you to self-book onto an assessment centre. Don’t worry it will all make sense once you start the process!
2. Assessment Centre
Well done for making it this far! Assessment centres are held twice a day, at our British Airways recruitment centre at Head Office, based near Heathrow.
The day is designed to showcase your skills; there are a number of real-life exercises which will give you a flavour of what to expect should you join us at British Airways. The assessment involves a height and reach test, a role play, and a group exercise. If successful you will be invited to interview with two British Airways colleagues. During the day, you will meet a number of colleagues who will answer any questions you may have.
We will also need to check your “Right to work” in the UK and your Maths & English qualifications (if applicable).
3. Provisional & Confirmed Offer
Congratulations! A provisional offer will be made. Once you have accepted we will send you an offer and contract via the application portal. Once you have signed your contract, please complete the additional information requested. You will have access to a “Welcome” site that will give you some useful information before joining.
4. Pre-Employment checks
Nearly there! We will initiate your pre-employment and security checks; these will include Criminal Record Checks (CRC), financial probity and full 5 year pre-employment airside checks. We will also ask you to book your medical, a uniform fitting, security interview appointment and if applicable, your functional skills assessment (Maths & English).
5. Joining British Airways
You did it! Once your pre-employment checks are successfully completed we will invite you to attend your Cabin Crew New Entrant Training. We are committed to hiring the very best talent and cannot wait for you to join.
Your career at Heathrow
The secret to a successful career with us is delivering the very best in hospitality and service on every flight, every day, and to every customer. As you become more experienced, and successfully complete our various development programmes, you may have the skills required to join our World Class Cabin Crew, move into a leadership role, or into another part of British Airways entirely.
World Class
As World Class Cabin Crew, you are one of the most experienced crew members onboard. This could see you leading our Cabin Crew and customer experience on board.
Learn moreCustomer Service Manager
Heathrow Customer Service Managers lead, motivate and inspire a team of up to 22 Cabin Crew in the air and 12 on the ground – role modelling the best of British Airways.
Learn moreIn-flight Business Manager
Heathrow In-Flight Business Managers lead a team of Customer Service Managers and create a culture that puts world-class service at the heart of everything we do.
Learn moreFAQs
Have a question about becoming a member of the British Airways Cabin Crew? Go to our FAQs page.
Pre-Employment Checks
As a company our number one priority is to maintain the safety and security of our people and our customers. The requirement to do thorough pre-employment checks on all new joiners is essential. We have specific regulatory requirements that apply to these checks as we are an aviation business and these may feel quite complex and time consuming.
For airside roles we need to do a full 5 year pre-employment check, this includes education, ALL jobs and gaps of 28 days, or more, along with documentary evidence.
It is important that you provide us with accurate, and in-depth information as any discrepancies will cause delay and may affect your start date.
You will also need to apply for a Criminal Records Check (CRC,) as well as an overseas CRC if you have lived overseas in the last 5 years. If an overseas criminal record certificate is over 10 weeks old but you have not returned to the country of issue it is valid, if you have revisited the country during this period it is no longer valid.
Typically the CRC will take two weeks to be issued, the overseas CRC will vary from country to country. The Pre-employment checks for airside will typically take around 16 weeks, the time will vary depending on the number of jobs, or gaps we have to check, and validate.
We realise this sounds quite complex but we will work with you, and our 3rd Party suppliers to make sure the process is as seamless as possible.
Your help with the process is vital, and would be much appreciated.
Cabin Crew Stories
