It’s all about delivering a quick and efficient turnaround that guarantees the safety of the aircraft and comfort of our customers and crew. The service our Ground Operations teams deliver is inextricably linked to the service we offer in the air. Unloading luggage is time pressured and hard work, and we’re proud of our unrivalled baggage performance.
Although they work their magic predominantly behind the scenes, each and every member of our Ground Operations teams has a strong focus on providing the kind of service that our customers expect and deserve. We all understand that a job well done creates a great working environment and a happy team, which in turn leads to ongoing and repeat custom and increased revenue.
If you enjoy a job that’s packed with variety, this is the place for you. No two days are the same, so you could find yourself working in all manner of weather, greeting customers and reuniting them with their valued belongings. Quickly and carefully, and always with a smile.
The emphasis is on timely efficiency and safety. So we want multi taskers, team players and problem solvers who are keen to work in an environment where they are encouraged to be the very best they can be.
Our cargo division is one of the world’s leading air cargo providers. After Aer Lingus, Vueling and Level joined IAG, we extended our reach even further, utilising 15,000 flights a week to over 350 destinations. We are a lean and agile organisation that works with a number of freight partners to deliver a first class service to our customers.
Whether you’re building cargo freight units in the warehouse, or driving time critical cargo units to the aircraft within Heathrow airport, as a Cargo Handling Agent you’ll be part of a dedicated team delivering a world-class customer service and ensuring that any problems are resolved efficiently.
We also have dedicated teams based out of warehouses who build and break freight using the necessary freight handling systems, allocation devices and other equipment. They receive, inspect and dispatch freight, completing documentation and maintaining records on our systems. And our drivers get customers’ freight to and from aircraft in a safe and timely manner
As with all of our teams, IAG cargo are passionate about exceeding customer expectations; embrace new technologies and work collaboratively as one team, to achieve our business goals.
1. Complete your Online Application
You’ll be invited to complete an online application, which will comprise of an online assessment, an ability and online test.
If you pass the initial screening, you will be invited to self-book onto an assessment centre through the online portal.
2. Assessment Centre
The assessment centre will involve two exercises; reading and following instructions, two scenario discussions and a face to face interview with two British Airways colleagues, and “Right to Work Checks.
3. Driving Test
If successful at the assessment centre you will be asked to complete and pass a driving test in a British Airways vehicle.
4. Provisional Offer
If successful, you’ll receive a provisional offer and start date. You will receive your offer via the application portal, which will give you access to a “Welcome” site, this will provide you with useful information before joining us.
5. Pre-Employment Checks, Medical, Security Interview and Uniform fitting
We will initiate pre-employment and security checks, including a DVLA check, CRC and full five-year pre-employment airside checks. At the same time, you’ll need to self-book onto a medical, a uniform fitting and security interview appointment.
6. Pre-Course Learning
You will need to complete your pre-course learning prior to your start date. This includes GSAT (General Security Awareness Training) and Ground Operations will also to complete BSAT (Basic Security Awareness Training).
7. Confirmed Offer
You’ll receive your offer and a confirmed start date through the application portal site.
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As a company our number one priority is to maintain the safety and security of our people and our customers. The requirement to do thorough pre-employment checks on all new joiners is essential. We have specific regulatory requirements that apply to these checks as we are an aviation business and these may feel quite complex and time consuming.
For airside roles we need to do a full 5 year pre-employment check, this includes education, ALL jobs and gaps of 28 days, or more, along with documentary evidence.
It is important that you provide us with accurate, and in-depth information as any discrepancies will cause delay and may affect your start date.
You will also need to apply for a Criminal Records Check (CRC,) as well as an overseas CRC if you have lived overseas in the last 5 years. If an overseas criminal record certificate is over 10 weeks old but you have not returned to the country of issue it is valid, if you have revisited the country during this period it is no longer valid.
Typically the CRC will take two weeks to be issued, the overseas CRC will vary from country to country. The Pre-employment checks for airside will typically take around 16 weeks, the time will vary depending on the number of jobs, or gaps we have to check, and validate.
We realise this sounds quite complex but we will work with you, and our 3rd Party suppliers to make sure the process is as seamless as possible.
Your help with the process is vital, and would be much appreciated.