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The work of our Ground Operations & Cargo teams often goes unseen. But it’s seamless and it’s crucial. And because we continue to set the standards that others can only follow, it sets us apart from our competitors.

Our cargo division is one of the world’s leading air cargo providers. After Aer Lingus, Vueling and Level joined IAG, we extended our reach even further, utilising 15,000 flights a week to over 350 destinations. We are a lean and agile organisation that works with a number of freight partners to deliver a first class service to our customers.

Whether you’re building cargo freight units in the warehouse, or driving time critical cargo units to the aircraft within Heathrow airport, as a Cargo Handling Agent you’ll be part of a dedicated team delivering a world-class customer service and ensuring that any problems are resolved efficiently.

We also have dedicated teams based out of warehouses who build and break freight using the necessary freight handling systems, allocation devices and other equipment. They receive, inspect and dispatch freight, completing documentation and maintaining records on our systems. And our drivers get customers’ freight to and from aircraft in a safe and timely manner

As with all of our teams, IAG cargo are passionate about exceeding customer expectations; embrace new technologies and work collaboratively as one team, to achieve our business goals.

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Adjustments and Special Requirements

We are committed to being a fair and inclusive employer. We take care to follow best practice and train all our assessors to a high standard. We know that sometimes people need adjustments or have special requirements during the recruitment and assessment process. If this applies to you, please let us know by indicating it on your application form when prompted, or by emailing (quoting 'Assessment Adjustment' within the email subject header) as soon as possible. We will help wherever we can.

As members of the UK government’s Disability Confident Scheme, we are positive about employing, retaining and developing disabled people. If you apply through the Disability Confident Scheme and meet the essential criteria for the role you’ve applied for, we’ll put you through to the next stage of the recruitment process (for example, an online test). If you wish to apply through the scheme, please email (quoting ‘Disability Confident’ and the role you're applying for within the subject header) as soon as possible.

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Learn more about Adjustments and Special Requirements

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Cargo Handling Agent / Ground Operations Agent

Pre-Employment Checks

As a company our number one priority is to maintain the safety and security of our people and our customers. The requirement to do thorough pre-employment checks on all new joiners is essential. We have specific regulatory requirements that apply to these checks as we are an aviation business and these may feel quite complex and time consuming.

For airside roles we need to do a full 5 year pre-employment check, this includes education, ALL jobs and gaps of 28 days, or more, along with documentary evidence.

It is important that you provide us with accurate, and in-depth information as any discrepancies will cause delay and may affect your start date.

You will also need to apply for a Criminal Records Check (CRC,) as well as an overseas CRC if you have lived overseas in the last 5 years. If an overseas criminal record certificate is over 10 weeks old but you have not returned to the country of issue it is valid, if you have revisited the country during this period it is no longer valid.

Typically the CRC will take two weeks to be issued, the overseas CRC will vary from country to country. The Pre-employment checks for airside will typically take around 16 weeks, the time will vary depending on the number of jobs, or gaps we have to check, and validate.

We realise this sounds quite complex but we will work with you, and our 3rd Party suppliers to make sure the process is as seamless as possible.

Your help with the process is vital, and would be much appreciated.

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