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Salary, Bonuses & Benefits

This is a key position for us at Gatwick and your hard work in leading and inspiring your team will be rewarded with an attractive package.

Being a Gatwick Customer Service Manager, is challenging but rewarding. We make sure everyone’s hard work is rewarded with a starting salary of £22,845 - £25,744 and an hourly payment when you are flying plus generous company benefits including Staff Travel benefits from day one of joining.

You’ll receive an hourly duty pay of £3.62 when you are flying, performance related increments annually and commission on inflight retail and Buy on Board sales.

  • Paid annual leave starting at 28 days per year, rising to 33 days per year for crew with 3+ years’ service and 34 days per year for crew with 5+ years’ service (pro-rata).
  • Preference bidding – allowing you to request periodic work schedules
  • Investment in ongoing training and development
  • Attractive travel concessions across our extensive network and other airlines*
  • Unlimited discounted airfares for your friends and family
  • Innovative leadership and management programmes
  • Contributory company pension scheme
  • Access to British Airways Health Services
  • Life insurance
  • Subsidised staff restaurants
  • Dedicated secure car parking close to the terminals
  • Designer uniform
  • Discounts at selected car hire, hotels and retail stores

* after qualifying period of six months

We may alter or withdraw non-contractual benefits at our discretion from time to time.

Pre-Employment Checks

As a company our number one priority is to maintain the safety and security of our people and our customers. Pre-employment checks on all new joiners are essential. We have specific regulatory requirements that apply to these checks, as we are an aviation business.

These checks may seem quite complex and time consuming. But don’t worry, we’re here to guide and support you through the entire process. For airside roles we need to do a full five year pre-employment check, this includes education, ALL jobs, gaps and holidays of more than 28 days, along with documentary evidence. It is important that you provide us with accurate, and in-depth information. Discrepancies cause delay and may affect your start date.

You will also need to apply for a Criminal Records Check (CRC) also known as a Disclosure Baring Service Certificate (DBSC) and an overseas CRC if you have lived abroad in the last five years. If you already have an overseas criminal record certificate that is over 10 weeks old, it is valid if you have not returned to the country of issue to reside.

Typically, the CRC or DBSC will take two weeks to be issued, the overseas CRC will vary from country to country. The Pre-employment checks for airside will typically take around 16 weeks, the time will vary depending on the number of jobs, periods of education and gaps we have to check, and validate.

We will work with you, and our 3rd Party suppliers to make sure the process is as seamless as possible. Your help is vital, and much appreciated.

FAQs

Have a question about becoming a member of the British Airways Cabin Crew? Go to our FAQs page.

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