This is a fantastic opportunity to become one of our Customer Service Managers on our Gatwick Fleet.
It’ll be up to you to proudly uphold the values and service we’re famous for, to and from a vibrant mix of short- and long-haul destinations. The brilliant performance of your team will make a positive impact on customer satisfaction and the future of our business.
Aspiring to be the very best, always with customers at the forefront of your mind, you’ll have plenty of opportunities to make a difference.
Leading a team of up to 11 Cabin Crew onboard, you’ll inspire, motivate, coach and guide every single one of them in the air to provide exceptional experiences and amazing moments for our customers.
Instilling a real passion for British Airways products and services into your team, you’ll make sure they are enthusiastic, engaged and passionate about everything from safety and security to customer service. You’ll also be involved in recruitment or training, and work closely with ground managers to support the whole operation.
As a Customer Service Manager, you’ll spend the majority of your time flying, inspiring your Cabin Crew to be outstanding. However, as a crucial part of the Fleet Management team, you’ll have a unique opportunity to set the standards on which the fleet is built.
Salary, Bonuses & Benefits
This is a key position for us at Gatwick and your hard work in leading and inspiring your team will be rewarded with an attractive package.
As a Gatwick Customer Service Manager, you will have the potential to earn on average a reward package of between £27,500 and £29,500 per annum. This comprises of a starting salary of £21,223 per annum, and an hourly payment when you are flying.
Share in our success. Individual bonuses are given in line with our financial, operational, customer and personal performance.
- Annual leave starting at 28 days per year rising to 34 days per year
- Preference bidding – allowing you to request periodic work schedules
- Investment in ongoing training and development
- Attractive travel concessions across our extensive network and other airlines*
- Unlimited discounted airfares for your friends and family
- Innovative leadership and management programmes
- Contributory company pension scheme
- Access to British Airways Health Services
- Life insurance
- Subsidised staff restaurants
- Julien MacDonald designer uniform
- Discounts at selected car hire, hotels and retail stores
- Discount on the Heathrow Express
*after qualifying period of six months
We may alter or withdraw non-contractual benefits at our discretion from time to time.
As a company our number one priority is to maintain the safety and security of our people and our customers. The requirement to do thorough pre-employment checks on all new joiners is essential. We have specific regulatory requirements that apply to these checks as we are an aviation business and these may feel quite complex and time consuming.
For airside roles we need to do a full 5 year pre-employment check, this includes education, ALL jobs and gaps of 28 days, or more, along with documentary evidence.
It is important that you provide us with accurate, and in-depth information as any discrepancies will cause delay and may affect your start date.
You will also need to apply for a Criminal Records Check (CRC,) as well as an overseas CRC if you have lived overseas in the last 5 years. If an overseas criminal record certificate is over 10 weeks old but you have not returned to the country of issue it is valid, if you have revisited the country during this period it is no longer valid.
Typically the CRC will take two weeks to be issued, the overseas CRC will vary from country to country. The Pre-employment checks for airside will typically take around 16 weeks, the time will vary depending on the number of jobs, or gaps we have to check, and validate.
We realise this sounds quite complex but we will work with you, and our 3rd Party suppliers to make sure the process is as seamless as possible.
Your help with the process is vital, and would be much appreciated.
Have a question about becoming a member of the British Airways Cabin Crew? Go to our FAQs page.