Every morning (afternoon, evening and night), our Cabin Crew at Gatwick sets out to provide the uniquely British Airways customer experience that makes our flights stand out. You need not have flown before as Cabin Crew, but it takes passion, resilience and brilliant people skills to succeed in this amazing team. You’ve got to be somebody who can brighten anyone’s day. If you are made of the right qualities, get ready to be an ambassador for our brand and see the world.
Our Gatwick Fleets fly a wide variety of routes across the separate operations - on long-haul, to exotic destinations such as the Maldives and beyond, and our short-haul operation from Jersey to South of France - on various aircraft.
We know better than anyone else that the customer’s in-flight experience defines how they feel about our brand. That’s why we’re looking for new colleagues with a genuine passion for customer service and a natural ability to build great customer relationships. People who create moments that show how they care – and know how to make flights memorable for all the right reasons.
There’s plenty to expect in return. You’ll have the opportunity to develop new skills, take control of your career path and earn recognition and rewards for your outstanding contribution.
Training
As a new joiner, you’ll be warmly welcomed to our state-of-the-art training facility. Safety is our first priority across British Airways and in your training too. You’re required to obtain a Cabin Crew Attestation (CCA) as part of your Cabin Crew New Entrant Training.
You’ll undertake this attestation with one of our world class third-party partners. Gaining this will allow you to legally undertake Cabin Crew duties on European Community-Registered Aircraft. Your qualifications will then be revalidated annually as part of your British Airways Cabin Crew Training.
From obtaining your CCA, you will continue on with your British Airways New Entrant Training at our state-of-the-art training facility.
Salary, Bonuses & Benefits
Being part of our Gatwick Cabin Crew is challenging but rewarding. We make sure everyone’s hard work is rewarded with a competitive salary, the potential to earn bonuses and generous company benefits.
Being part of our Gatwick Cabin Crew is challenging but rewarding. We make sure everyone’s hard work is rewarded with a starting salary of £17,267 plus generous company benefits including Staff Travel benefits from day 1 of joining us.
You’ll receive an hourly duty pay of £3.62 when you are flying, performance related increments annually and commission on inflight retail and Buy on Board sales.
- Paid annual leave starting at 28 days per year, rising to 33 days per year for crew with 3+ years’ service and 34 days per year for crew with 5+ years’ service (pro-rata).
- Preference bidding – allowing you to request periodic work schedules
- Investment in ongoing training and development
- Total Reward package including a variety of benefits to choose from, such as gym membership and range of financial products
- Attractive travel concessions across our extensive network and other airlines*
- Special offers on holidays and unlimited discounted airfares for your friends and family
- Innovative leadership and management programmes
- Contributory company pension scheme
- Access to British Airways Health Services
- Life insurance
- Subsidised staff restaurants
- Designer uniform
- Dedicated secure car parking close to the terminals
- Discounts at selected car hire, hotels and retail stores
- At our Waterside Head Office, you’ll have access to: a cashpoint, HighLife Shop, company gym, dental care, Waterside Hair and Beauty
* after qualifying period of six months
We may alter or withdraw non-contractual benefits at our discretion from time to time.
Adjustments and Special Requirements
We are committed to being a fair and inclusive employer. We take care to follow best practice and train all our assessors to a high standard. We know that sometimes people need adjustments or have special requirements during the recruitment and assessment process. If this applies to you, please let us know by indicating it on your application form when prompted, or by emailing recruitment@jobs.ba.com (quoting 'Assessment Adjustment' within the email subject header) as soon as possible. We will help wherever we can.
As members of the UK government’s Disability Confident Scheme, we are positive about employing, retaining and developing disabled people. If you apply through the Disability Confident Scheme and meet the essential criteria for the role you’ve applied for, we’ll put you through to the next stage of the recruitment process (for example, an online test). If you wish to apply through the scheme, please email recruitment@jobs.ba.com (quoting ‘Disability Confident’ and the role you're applying for within the subject header) as soon as possible.
Application Journey
Learn more about Adjustments and Special Requirements
1. Start your journey
Please do read as much as you can about us and the role before you apply. You will find lots of useful information across all of our websites and particular our careers website. We ask that you complete an online application and assessment and we promise, whether successful or not, that you will receive a feedback report.
If you pass the initial screening, we will ask you to self-book onto an assessment centre. Don’t worry it will all make sense once you start the process.
2. Assessment Centre
Well done for making it this far! Assessment centres are held virtually, from the comfort of your own home. It’s a great opportunity to find out more about what it’s like to be British Airways Cabin Crew. On the day, we’ll need to complete a Right To Work (RTW) and uniform check initially - you’ll then meet our current Cabin Crew who will show you our British Airways presentation and give you more insight into the role. From here, it’s over to you – we want to see your passion and enthusiasm shine through in a role play and interview; we want to see you at your best - so show us what a career at British Airways really means to you!
3. Offer
Congratulations! We will send you your offer and contract with your start date via the application portal. Once you’ve signed your contract, please complete the additional information requested. You will have access to the, “Welcome” site which will give you some useful information before joining.
4. Pre-Employment checks
Nearly there! We will initiate your pre-employment and security checks; these include Criminal Record Checks (CRC) and full 5 year pre-employment airside checks. We will also ask you to book your medical, a uniform fitting, height & reach functionality assessment and security interview appointment.
5. Joining British Airways
You did it! Once your pre-employment checks are successfully completed we will invite you to attend your Cabin Crew New Entrant Training. If you don’t currently have a Cabin Crew Attestation, you’ll need to complete a Wet Drill course with our appointed training partner, Skypeople, before attending your Cabin Crew New Entrant Training. We are committed to hiring the very best talent and cannot wait for you to join.
Your career at Gatwick
The secret to a successful career with us is delivering the very best in hospitality and service on every flight, every day and to every customer. As your experience grows, and you successfully complete our development programmes, you may have the skills required to move into a leadership role.
Cabin Crew
Our Gatwick Fleet fly a wide variety of routes, both long-haul and short haul, from Jersey to the Maldives and beyond, across all cabins and on various aircraft.
Customer Service Supervisor
Gatwick Customer Service Supervisors lead, motivate and inspire a team of up to 11 onboard Cabin Crew to provide unrivalled hospitality.
Learn moreCustomer Service Manager
Customer Service Managers lead, coach and inspire a team of Cabin Crew to make safety the priority, deliver the ultimate in customer satisfaction and ensure operational efficiency.
Learn moreFAQs
Have a question about becoming a member of the British Airways Cabin Crew? Go to our FAQs page.
Pre-Employment Checks
As a company our number one priority is to maintain the safety and security of our people and our customers. Pre-employment checks on all new joiners are essential. We have specific regulatory requirements that apply to these checks, as we are an aviation business.
These checks may seem quite complex and time consuming. But don’t worry, we’re here to guide and support you through the entire process. For airside roles we need to do a full five year pre-employment check, this includes education, ALL jobs, gaps and holidays of more than 28 days, along with documentary evidence. It is important that you provide us with accurate, and in-depth information. Discrepancies cause delay and may affect your start date.
You will also need to apply for a Criminal Records Check (CRC) also known as a Disclosure Baring Service Certificate (DBSC) and an overseas CRC if you have lived abroad in the last five years. If you already have an overseas criminal record certificate that is over 10 weeks old, it is valid if you have not returned to the country of issue to reside.
Typically, the CRC or DBSC will take two weeks to be issued, the overseas CRC will vary from country to country. The Pre-employment checks for airside will typically take around 16 weeks, the time will vary depending on the number of jobs, periods of education and gaps we have to check, and validate.
We will work with you, and our 3rd Party suppliers to make sure the process is as seamless as possible. Your help is vital, and much appreciated.
Cabin Crew Stories
