Our Cabin Crew at Gatwick have an enviable reputation for delivering the very best in British hospitality and service.
It takes passion, drive, resilience, and brilliant people skills. Embracing and driving change through their service delivery and innovation, they bring the flying experience to life, acting as our greatest brand ambassadors.
Our Gatwick Fleet fly a wide variety of routes, both long-haul and short-haul, from Jersey to the Maldives and beyond, across all cabins and on various aircraft.
We know better than anyone else that an exemplary in-flight experience will define how a customer will feel about our brand. This is why we look for service driven professionals, with a natural sense for building great customer relationships. People who can anticipate the unexpected, and deliver the very best in-flight experience, even on the most demanding days!
It’s intuitively knowing what the customer needs before they do, an extra blanket, another drink or simply some advice. It’s something special that makes you British Airways, red, white and blue.
In return, you’ll have the opportunity to develop new skills, take control of your career path and be recognised and rewarded for your outstanding contribution.
As a new joiner to British Airways we look forward to welcoming you to our state-of-the-art training facility. Safety is our first priority across BA and in your training too - You’ll therefore need to be fully conversant with the general procedures and theory behind airline safety. This is why you’ll be required to obtain a Cabin Crew Attestation (CCA) as part of your Cabin Crew New Entrant Training with one of our world class third-party partners.
This attestation allows you to undertake Cabin Crew duties on European Community-registered aircraft. Your qualifications will be revalidated annually as part of your British Airways Cabin Crew Training.
From obtaining your CCA, you will then continue on with your British Airways New Entrant Training at our state-of-the-art training facility using our new nationally recognised Cabin Crew apprenticeship standard.
If you already hold a valid European Aviation Safety Agency (EASA) attestation, you can start the British Airways New Entrant Training without having to undertake the CCA training again and will go straight to our Cabin Crew training courses.
Salary, Bonuses & Benefits
Being part of our Gatwick Cabin Crew is challenging but rewarding. We make sure everyone’s hard work is rewarded with a competitive salary, the potential to earn bonuses and generous company benefits.
As a member of our Gatwick Fleet Cabin Crew, you’ll have the potential to earn on average a reward package of between £22,000 and £23,500 per annum.
You’ll receive an hourly payment of £3.07 when you are flying, performance related annual increments and commission for in-flight retail sales.
- Annual leave starting at 30 days per year rising to 34 days per year
- Preference bidding – allowing you to request periodic work schedules
- Investment in ongoing training and development
- Level-3 Cabin Crew Apprenticeship (equivalent to A-Level qualifications) upon successful completion of your 12-month learning journey (if eligible)
- Attractive travel concessions across our extensive network and other airlines*
- Unlimited discounted airfares for your friends and family
- Discounts at selected car hire, hotels and retail stores
- Discount on the Heathrow Express
- Contributory company pension scheme and flexible benefits scheme
- Access to British Airways Health Services
- Life insurance
- Subsidised staff restaurants
- Julien MacDonald designer uniform
*after qualifying period of six months
We may alter or withdraw non-contractual benefits at our discretion from time to time.
1. Start your journey
Please do read as much as you can about us and the role before you apply. You will find lots of useful information across all of our websites but in particular our careers website. We ask that you complete an online application and assessment and we promise, whether successful or not, that you will receive a feedback report.
If you pass the initial screening, we will ask you to self-book onto an assessment centre. Don’t worry it will all make sense once you start the process!
2. Assessment Centre
Well done for making it this far! Assessment centres are held twice a day, at our British Airways recruitment centre at Corporate and Support Functions, based near Heathrow.
The day is designed to showcase your skills; there are a number of real-life exercises which will give you a flavour of what to expect should you join us at British Airways. The assessment involves a height and reach test, a role play, and a group exercise. If successful you will be invited to interview with two British Airways colleagues. During the day, you will meet a number of colleagues who will answer any questions you may have.
We will also need to check your “Right to work” in the UK and your Maths & English qualifications (if applicable).
3. Provisional & Confirmed Offer
Congratulations! A provisional offer will be made. Once you have accepted we will send you an offer and contract via the application portal. Once you have signed your contract, please complete the additional information requested. You will have access to a “Welcome” site that will give you some useful information before joining.
4. Pre-Employment checks
Nearly there! We will initiate your pre-employment and security checks; these will include Criminal Record Checks (CRC), financial probity and full 5 year pre-employment airside checks. We will also ask you to book your medical, a uniform fitting, security interview appointment and if applicable, your functional skills assessment (Maths & English).
5. Joining British Airways
You did it! Once your pre-employment checks are successfully completed we will invite you to attend your Cabin Crew New Entrant Training. We are committed to hiring the very best talent and cannot wait for you to join.
Your career at Gatwick
The secret to a successful career with us is delivering the very best in hospitality and service on every flight, every day and to every customer. As your experience grows, and you successfully complete our development programmes, you may have the skills required to move into a leadership role.
Our Gatwick Fleet fly a wide variety of routes, both long-haul and short haul, from Jersey to the Maldives and beyond, across all cabins and on various aircraft.Learn more
Customer Service Manager
Gatwick Customer Service Managers lead, motivate and inspire a team of up to 11 onboard Cabin Crew to provide unrivalled hospitality.Learn more
Crew Team Manager
Crew Team Managers lead, coach and inspire a team of Cabin Crew to make safety the priority, deliver the ultimate in customer satisfaction and ensure operational efficiency.Learn more
Have a question about becoming a member of the British Airways Cabin Crew? Go to our FAQs page.
As a company our number one priority is to maintain the safety and security of our people and our customers. The requirement to do thorough pre-employment checks on all new joiners is essential. We have specific regulatory requirements that apply to these checks as we are an aviation business and these may feel quite complex and time consuming.
For airside roles we need to do a full 5 year pre-employment check, this includes education, ALL jobs and gaps of 28 days, or more, along with documentary evidence.
It is important that you provide us with accurate, and in-depth information as any discrepancies will cause delay and may affect your start date.
You will also need to apply for a Criminal Records Check (CRC,) as well as an overseas CRC if you have lived overseas in the last 5 years. If an overseas criminal record certificate is over 10 weeks old but you have not returned to the country of issue it is valid, if you have revisited the country during this period it is no longer valid.
Typically the CRC will take two weeks to be issued, the overseas CRC will vary from country to country. The Pre-employment checks for airside will typically take around 16 weeks, the time will vary depending on the number of jobs, or gaps we have to check, and validate.
We realise this sounds quite complex but we will work with you, and our 3rd Party suppliers to make sure the process is as seamless as possible.
Your help with the process is vital, and would be much appreciated.