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Salary, Bonuses & Benefits

This is a key position for us at Gatwick and your hard work in leading and inspiring your team will be rewarded with an attractive package.

Being a Gatwick Customer Service Supervisor, is challenging but rewarding. We make sure everyone’s hard work is rewarded with a starting salary of £18,100 and an hourly payment when you are flying plus generous company benefits.

You’ll receive an hourly duty pay of £3.62 when you are flying, performance related increments annually and commission on inflight retail and Buy on Board sales.

  • Paid annual leave starting at 28 days per year, rising to 33 days per year for crew with 3+ years’ service and 34 days per year for crew with 5+ years’ service (pro-rata).
  • Preference bidding – allowing you to request periodic work schedules
  • Investment in ongoing training and development
  • Total Reward package including a variety of benefits to choose from, such as gym membership and range of financial products
  • Attractive travel concessions across our extensive network and other airlines*
  • Special offers on holidays and unlimited discounted airfares for your friends and family
  • Innovative leadership and management programmes
  • Contributory company pension scheme
  • Access to British Airways Health Services
  • Life insurance
  • Subsidised staff restaurants
  • Designer uniform
  • Dedicated secure car parking close to the terminals
  • Discounts at selected car hire, hotels and retail stores
  • At our Waterside Head Office, you’ll have access to: a cashpoint, HighLife Shop, company gym, dental care, Waterside Hair and Beauty

* after qualifying period of six months

We may alter or withdraw non-contractual benefits at our discretion from time to time.


Have a question about becoming a member of the British Airways Cabin Crew? Go to our FAQs page.

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