There’s room for an incredible range of talents within our Corporate and Support Functions team. Innovators. Leaders. Top-notch designers and digital strategists. Engaging story-tellers and imaginative brand custodians. World-class trainers. The brightest lawyers and analysts, business strategists and planners. Exceptional project managers. Global supply chain gurus. Creative food development managers. And many, many more.
What we look for in everyone is a brave approach to challenges and a knack for inspiring colleagues through ideas or actions. You definitely need a strong focus on the goals in hand – and to care about getting the right end result for customers or your colleagues.
We have a customer-centric strategy that puts the consumer firmly at the heart of everything we do. Our analysts work across the business and play an essential part in delivering virtually every customer-focused business initiative. Their meaningful insights from many varied forms of digital data have the broadest impact – from shaping and developing the customer journey, to measuring consumer behaviour and delivering new ways to improve revenue growth. They track the numbers, read the patterns and provide commercial advice on virtually everything from supplier management to competitive pricing.Search Analysts Jobs
Brands & Customer
Brands & Customer
Celebrating our heritage while planning a dynamic future is something we all understand at British Airways, but none more so than in our brand, insight and customer teams! We put the customer at the heart of everything we do. They deserve and expect a personalised service, from their smartphone, the airport experience and in the air. We produce world-class campaigns, with a compelling and authentic message and our development teams are constantly looking at the quality of our food offering, our lounges, and in-flight entertainment. They use their unrivalled expertise to deliver exciting, leading-edge initiatives.Search Brands & Customer Jobs
Our communication teams plan and execute both internal and external communications programmes. So not only do they promote and protect the British Airways reputation across the globe, they keep all our colleagues informed, engaged and motivated as they go about their jobs. Teams operate cross-functionally, working with stakeholders in virtually every area of the business through to the Executive Board. Quite simply, there are few roles in any business that give you access to such a wide variety of functions, people and leaders.Search Communications Jobs
Digital drives everything we do. We have digital experts in virtually every team across the business. We believe there are no boundaries in delivering a digital strategy that will help us disrupt, and pioneer industry mega trends. From the way we use technology to help our customer-facing colleagues provide a faster and more personalised service, to the services that speed the customer journey through the airport. Digital roles extend from managing transformational programs, to improving the customer experience at home, at the airport and on board.Find out more
Finance & Strategy
Finance & Strategy
We are a multinational operation in an intensely competitive industry and we have ambitious plans for the future. We are working collectively to ensure we surpass industry and consumer expectations. Our finance and strategy teams work on our strategic plans and priorities, including financial targets and market projections, group reporting helps us track our success, and stay on budget.
Our strategy team plans fleets and routes years in advance, while our colleagues in fleet planning are involved in a whole raft of projects, along with our programme management team.Search Finance & Strategy Jobs
HR & Legal
HR & Legal
There’s never a dull moment in aviation and we have some of the industry’s brightest lawyers who advise on just about every aspect of the business. Regulatory issues, competition, litigation, commercial or contractual agreements and more… And as with our HR teams, they constantly strive for excellence in everything they do. HR ensures we continue to grow and evolve as a ‘people business’ during this critical period of change. We are on a challenging but exciting journey and we need people with spirit and positive energy to help us achieve our ambitious plans.Search HR & Legal Jobs
Flight Operations, Network Operations, and our Operations team at Heathrow and Gatwick focus on a high level of safety, punctuality and communication to deliver excellent operational performance, so that our customers always reach their destination safely and on time. The roles require tactical planning, scheduling, and trip planning. It’s about minimising cost and maximising profit, it’s all about the detail and for us it’s about putting safety first, by being proud, highly professional and skilled at what we do. We are experts and we continually innovate to ensure we maintain our reputation for operational excellence throughout the world.Search Operations Jobs
Safety & Security
Safety & Security
Our customers’ safety and security always comes first. Safety and security is of paramount importance to our operation and our team has built an industry-leading reputation for its dedication, thoroughness, proactivity and insights. Our safety and security team uphold all relevant industry regulations, protect the assets of the business and, where possible, minimises the impact of disruption to customers, with a primary focus of ensuring customers always arrive safely at their destinations. Data protection, occupation & aviation safety risk management also fall within the team’s responsibilitiesSearch Safety & Security Jobs
Our commercial teams work closely with partner teams across British Airways to maximise revenue, and deploy a variety of business methods to ensure we meet our strategic and financial goals. The teams are based at a number of head office sites and take responsibility for sales channels, corporate sales, online sales, inside sales. In a nutshell, our commercial teams find intelligent solutions to anticipate our customers’ needs to optimise revenue from all of our channels.Search Sales Jobs
British Airways: Life As A Traffic Manager
Melanie gives us an insight into her role of Traffic Manager.
The application journey at Corporate and Support Functions will vary dependent on your level and the role you have applied for.
1. Start your journey
Please do read as much you can about us and the role before you apply. You will find lots of useful information across all of our websites but in particular on our careers website. We will ask you to complete an online application, you may be asked to complete an online assessment or on-line tests and there will be a couple of application questions to supplement your CV.
2. Interview, and Assessments Centres
Well done for making it this far!
What happens next will depend on the role you have applied for.
We will invite you to attend an interview which will be a mix of specialist, technical and behavioural questions. There may also be an assessment centre, which could include a presentation from us, psychometric or ability tests, group activities and/or work-related exercises.
With some roles your application journey could involve more than one stage to ensure you have the opportunity to demonstrate your expertise and suitability for the role.
We are there to support you throughout your whole assessment journey.
Brilliant well done! If you have been successful, you will receive your offer followed by an e-contract through the application portal.
This will give you access to the “Welcome” site which will provide you with plenty of useful information before joining us.
4. Pre-Employment Checks
Nearly there! We will initiate your pre-employment checks. Your help with this is vital and greatly appreciated.
We are committed to hiring the very best talent and cannot wait for you to join us at this exciting time.