There’s room for an incredible range of talents within our Corporate and Support Functions team. Innovators. Leaders. Top-notch designers and digital strategists. Engaging story-tellers and imaginative brand custodians. World-class trainers. The brightest lawyers and analysts, business strategists and planners. Exceptional project managers. Global supply chain gurus. Creative food development managers. And many, many more.
What we look for in everyone is a brave approach to challenges and a knack for inspiring colleagues through ideas or actions. You definitely need a strong focus on the goals in hand – and to care about getting the right end result for customers or your colleagues.
Analysts
Analysts
Our customer focus applies just as strongly to our analysts as to everyone else at British Airways. The team plays an essential part in delivering virtually every customer-focused business initiative. Drawn from diverse digital data, their meaningful insights have the broadest impact – from shaping and developing the customer journey, to measuring consumer behaviour and delivering new ways to improve revenue growth. They track the numbers, read the patterns and provide commercial advice on virtually everything from supplier management to competitive pricing.
Search Analysts Jobs Register your interest in Analyst jobsBrands & Customer
Brands & Customer
Our brand, insight and customer teams have a key role in driving change and transformation at British Airways. Our new campaign and 100th birthday celebrations are the most high-profile initiatives – and there’s much more going on. We’re expanding our content and social strategies. We’re building innovative brand and product partnerships. And we’re exploiting the benefits technology offers. At the same time, our development teams are constantly looking at the quality of our food offering, our lounges, and in-flight entertainment. Whatever we can do for the customer.
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Communications
Our communication teams plan and execute both internal and external communications programmes. That means they promote and protect the British Airways reputation across the globe. And they keep all our colleagues informed, engaged and motivated as they go about their jobs. Teams operate cross-functionally, working with stakeholders in virtually every area of the business through to the Executive Board. There are few parts of any business that give you access to such a wide variety of functions, people and leaders.
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Digital
Digital drives everything we do; we have experts in virtually every team across the business. We believe there are no boundaries in delivering a digital strategy that helps us disrupt and pioneer industry trends. We’re helping our customer-facing colleagues provide a faster and more personalised service. We’re speeding the customer’s journey through the airport. And, we’re delivering transformational programs to improve the customer experience at home, at the airport and on board.
Find out moreFinance & Strategy
Finance & Strategy
In an industry as complex and competitive as ours, we need world class finance & strategy teams to underpin our success – and ensure we surpass industry and consumer expectations. These teams work on our strategic plans and priorities, including financial targets and market projections. Group reporting helps us track our success, and stay on budget. Our Strategy team plans fleets and routes years in advance, while our colleagues in Fleet Planning are involved in a whole raft of projects, along with our Programme Management team.
Search Finance & Strategy JobsHR & Legal
HR & Legal
We have some of the industry’s brightest lawyers who advise on just about every aspect of the business. Regulatory issues, competition, litigation, commercial or contractual agreements and more. Like our HR teams, they strive for excellence in everything they do. HR are ensuring we grow and evolve as a ‘people business’ – and supporting our colleagues be the best they can to drive change across the business.
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Operations
We want every customer to reach their destination safely and on time – or have any disruption minimised when issues do arise. This requires exceptional operational performance. Our Flight Operations, Network Operations, and our Operations team at Heathrow and Gatwick focus on ensuring a high level of safety, punctuality and communication. We’re implementing best practice tactical planning, scheduling, and trip planning to ensure customer satisfaction and commercial success. Above all, the Operations teams put safety first.
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Safety & Security
Our customers’ safety and security always come first. Our team has built an industry-leading reputation for its dedication, thoroughness, proactivity and insights. Our Safety and Security team uphold industry regulations, protect the assets of the business and, where possible, minimise the impact of disruption to customers. The focus is ensuring customers arrive safely at their destinations. Data protection, occupation and aviation safety risk management also fall under the team’s remit.
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Sales
Our commercial teams work closely with partner teams across British Airways to maximise revenue. There’s a focus on deploying smart business methods to ensure we meet our strategic and financial goals. The teams are based at a number of head office sites and take responsibility for sales channels, corporate sales, online sales, and inside sales. In a nutshell, these commercial teams find intelligent solutions to optimise revenue by anticipating and meeting our customers’ needs.
Search Sales JobsBritish Airways: Life As A Traffic Manager
Melanie gives us an insight into her role of Traffic Manager.
Adjustments and Special Requirements
We are committed to being a fair and inclusive employer. We take care to follow best practice and train all our assessors to a high standard. We know that sometimes people need adjustments or have special requirements during the recruitment and assessment process. If this applies to you, please let us know by indicating it on your application form when prompted, or by emailing recruitment@jobs.ba.com (quoting 'Assessment Adjustment' within the email subject header) as soon as possible. We will help wherever we can.
As members of the UK government’s Disability Confident Scheme, we are positive about employing, retaining and developing disabled people. If you apply through the Disability Confident Scheme and meet the essential criteria for the role you’ve applied for, we’ll put you through to the next stage of the recruitment process (for example, an online test). If you wish to apply through the scheme, please email recruitment@jobs.ba.com (quoting ‘Disability Confident’ and the role you're applying for within the subject header) as soon as possible.
Application Journey
The application journey at Corporate and Support Functions will vary dependent on your level and the role you have applied for.
Learn more about Adjustments and Special Requirements
1. Start your journey
Please do read as much as you can about us and the role before you apply. You will find lots of useful information across all of our websites and particular our careers website. We ask that you complete an online application and assessment and we promise, whether successful or not, that you will receive a feedback report.
If you pass the initial screening, we will ask you to self-book onto an assessment centre. Don’t worry it will all make sense once you start the process.
2. Interview, and Assessments Centres
Well done for making it this far!
What happens next will depend on the role you have applied for.
We will invite you to attend an interview which will be a mix of specialist, technical and behavioural questions. There may also be an assessment centre, which could include a presentation from us, psychometric or ability tests, group activities and/or work-related exercises.
With some roles your application journey could involve more than one stage to ensure you have the opportunity to demonstrate your expertise and suitability for the role.
We are there to support you throughout your whole assessment journey.
3. Offer
Brilliant well done! If you have been successful, you will receive your offer followed by an e-contract through the application portal.
This will give you access to the “Welcome” site which will provide you with plenty of useful information before joining us.
4. Pre-Employment Checks
Nearly there! We will initiate your pre-employment checks. Your help with this is vital and greatly appreciated.
We are committed to hiring the very best talent and cannot wait for you to join us at this exciting time.
Corporate and Support Function stories
