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Delivering exceptional customer service is at the heart of everything we do, we believe that the relationship with the customer may start with a swipe of screen, but also that each, and every colleague is responsible for delivering a straightforward, personalised and an efficient service, from our contact centres, to the airport and in the air.

Whichever role most suits, you'll be making sure our customers are looked after. You'll be their first port of call, setting the tone with a warm welcome. You'll be reassuring, letting each caller know that you're there with them throughout their British Airways experience.

These are varied and challenging roles, but you enjoy solving complex problems so you'll be in your element here. With a proactive approach, you'll share what you know when it helps, listen to questions and do everything in your power to fix anything that is wrong, immediately.

We set high standards here, but we match them with world-class training, so you can take real time and ownership of the service you give our customers.

We are recruiting at both our Manchester and Newcastle centres.

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Adjustments and Special Requirements

We are committed to being a fair and inclusive employer. We take care to follow best practice and train all our assessors to a high standard. We know that sometimes people need adjustments or have special requirements during the recruitment and assessment process. If this applies to you, please let us know by indicating it on your application form when prompted, or by emailing (quoting 'Assessment Adjustment' within the email subject header) as soon as possible. We will help wherever we can.

As members of the UK government’s Disability Confident Scheme, we are positive about employing, retaining and developing disabled people. If you apply through the Disability Confident Scheme and meet the essential criteria for the role you’ve applied for, we’ll put you through to the next stage of the recruitment process (for example, an online test). If you wish to apply through the scheme, please email (quoting ‘Disability Confident’ and the role you're applying for within the subject header) as soon as possible.

Application Journey

Your application journey with our Contact Centres will differ depending on the role you have applied for

Learn more about Adjustments and Special Requirements


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