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You don’t have to work in the skies or at an airport to be an ambassador for British Airways. In fact, you could soon be connecting with customers of all kinds, spread across every corner of the globe – and doing it from a Contact Centre in Manchester or Newcastle. If you’re in tune with customer service British Airways style, then we’ll give you every opportunity to excel.

Whichever role suits most, you'll focus on ensuring our customers feel looked after. You'll be their first port of call, setting the tone with the warm British Airways welcome we’re known for. It matters to customers that you’re a reassuring voice, letting them know that you're there with them all the way through the process.

Using a proactive approach, you'll share what you know when it helps, listen closely to questions and do everything in your power to fix anything that’s wrong as quickly as possible. That little moment when you solve a problem can leave a lasting impression in the customer’s mind.

We set high standards here, but we match them with world-class training and support. We want you to have the confidence and skills to take ownership of the service you give our customers.

We are recruiting at both our Manchester and Newcastle centres.

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Adjustments and Special Requirements

We are committed to being a fair and inclusive employer. We take care to follow best practice and train all our assessors to a high standard. We know that sometimes people need adjustments or have special requirements during the recruitment and assessment process. If this applies to you, please let us know by indicating it on your application form when prompted, or by emailing recruitment@jobs.ba.com (quoting 'Assessment Adjustment' within the email subject header) as soon as possible. We will help wherever we can.

As members of the UK government’s Disability Confident Scheme, we are positive about employing, retaining and developing disabled people. If you apply through the Disability Confident Scheme and meet the essential criteria for the role you’ve applied for, we’ll put you through to the next stage of the recruitment process (for example, an online test). If you wish to apply through the scheme, please email recruitment@jobs.ba.com (quoting ‘Disability Confident’ and the role you're applying for within the subject header) as soon as possible.

Application Journey

Your application journey with our Contact Centres will differ depending on the role you have applied for

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