Heathrow Operations

About the programme

When it comes to ensuring our passengers and their bags leave on time, all the time, it’s a challenging and fast-paced operation. That’s where our Baggage Handling, Aircraft Loading and Ground Logistics teams come in. This Apprenticeship is exhilarating, to say the least, as you’ll experience working in each of these teams to gain a full understanding of what it takes to keep our flights on time – and how important this role is.

As well as learning about and operating the different systems and vehicles we use, you’ll need to be flexible and adaptable to different shift patterns, and just as happy being outdoors in all kinds of weather conditions. Of course, we’ll make sure you’re fully equipped with all the proper uniforms and protective equipment you need to keep you safe. But it’s also up to you to make safety a priority in everything you do.

With extensive training and support to add to the hands-on experience, you’ll gain, the programme gives you all you need to gain an Intermediate Apprenticeship (level 2) as Aviation Ground Operative.

The role

• Load and unload aircraft quickly, safely and securely as part of an experienced team
• Learn to operate aircraft loading systems, allocation devices and terminal baggage systems
• Gain knowledge of our safety and security standards and understand how to apply them in your work, including wearing protective equipment
• Communicate with customers and colleagues
• Develop your skills, experience and knowledge through a variety of hands-on practical work and coursework as part of a recognised qualification

What we look for

• 3 GCSEs A*-D or equivalent, including English and Maths
• DVLA provisional Licence and DVLA theory test certificate
• Confidence to work on your own initiative or as part of a team
• Good communication skills
• Ability to take on physically challenging work and work under pressure
• A positive, professional attitude and commitment to customer service
• Self–motivation