If you’ve ever travelled through Heathrow, you’ll know that it’s like a small city – fast-moving and diverse, with thousands of people always on the move. This apprenticeship is your chance to learn and earn in a hands-on role behind the scenes. You’ll get to grips with the operational tasks that keep everything running smoothly for customers – providing a great introduction to an aviation career.
Ground Operations Apprentices
Online chat to George, one of our Aircraft Maintenance apprentices, using this link
Level 2 Aviation Ground Operative
About the programme
It takes a carefully coordinated team effort to ensure our customers, and their luggage, leave on time, all the time. British Airways colleagues in Baggage Handling, Aircraft Loading and Ground Logistics all play a vital part. You’ll gain experience across all three teams, to learn how to operate our different systems and vehicles – and to gain a full understanding of how we deal with disruption and keep fights on schedule. You will have a direct impact on punctuality and customer satisfaction, so working as a team and with customer focus is key.
There’s a big focus on safety and security, so you’ll be kitted out with protective equipment and weather-resistant gear (you’ll be working outdoors in all kinds of conditions). You also need to be flexible and adaptable to different shift patterns, and just as happy being outdoors in all kinds of weather conditions. Resilience is key. Of course, we’ll make sure you’re fully equipped with all the proper uniforms and protective equipment you need to keep you safe.
With extensive training, support and hands on experience, the programme will give you everything you need to gain an Intermediate Apprenticeship (level 2) as an Aviation Ground Operative.
- Loading and unloading of customer baggage, cargo, freight and approved items on to and off the aircraft
- Learn to operate aircraft loading systems, allocation devices and terminal baggage systems
- Gain knowledge of our safety and security standards and understand how to apply them in your work, including wearing protective equipment
- Communicate with customers and colleagues
- Preparing aircraft stand for arrival, departure and turnround activities
What we look for
- We are looking for you to hold or be predicted to hold 3 GCSEs 9-4 (A*-C) or equivalent, including English and Maths (desirable but not essential)
- A full UK DVLA driving licence by apprenticeship start date
- Ability to take on physically challenging work, being able to lift up to 32kg