Using technology that will revolutionise the customer experience, our Airport Customer Services teams are the human touchpoint; they remedy even the most difficult issues with pragmatic solutions, often before, and after they have happened. Actively engaging with the customer, and always exceeding their expectations will ensure that we stay three steps ahead of the competition.
Are you a consummate professional who can work at pace?
Are you proactive and able to go that extra mile to resolve customer issues, before they become problems? A calm and empathetic individual who can adapt to an ever-changing technological landscape?
Then a place in one of our Airport Customer Services teams at Heathrow or Gatwick could be waiting for you.
British Airways - Customer Service Representative
Customer Services Representative
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1. Complete your Online Application
You’ll be invited to complete an online application, which will comprise of an assessment, a suitability questionnaire, and an online test. On completion of the online application, you receive a feedback report via the application portal.
If you pass the initial screening, you will be invited to self-book onto an assessment centre.
2. Assessment Centre
The assessment centres run in 3 hours slots throughout the day and are held in the vicinity of Heathrow at one, or more of the local conference centres. Or, at Gatwick depending on the role you have applied for.
The assessment centre will involve “Right to Work Checks,” two role plays, a numeracy test and for a face to face interview with two British Airways colleagues.
3. Provisional Offer
If successful, you’ll receive a provisional offer and start date. You will receive your offer via the application portal, which will give you access to a “Welcome” site, this will provide you with useful information before joining us.
4. Pre-Employment checks, Security interview and Uniform Fitting
We will initiate pre-employment and security checks, including a financial probity check, CRC and full five-year pre-employment airside checks. At the same time, you’ll need to self-book onto a uniform fitting and security interview appointment.
5. Pre-Course Learning
You will need to complete your pre-course learning prior to your start date.
6. Confirmed Offer
You’ll receive your offer, and an eContract will be sent to you through the secure portal. You’ll then be given a date to attend the British Airways training course. We are committed to hiring the very best talent from across the industry and we cannot wait for you to join us at this incredibly exciting time.
As a company our number one priority is to maintain the safety and security of our people and our customers. The requirement to do thorough pre-employment checks on all new joiners is essential. We have specific regulatory requirements that apply to these checks as we are an aviation business and these may feel quite complex and time consuming.
For airside roles we need to do a full 5 year pre-employment check, this includes education, ALL jobs and gaps of 28 days, or more, along with documentary evidence.
It is important that you provide us with accurate, and in-depth information as any discrepancies will cause delay and may affect your start date.
You will also need to apply for a Criminal Records Check (CRC,) as well as an overseas CRC if you have lived overseas in the last 5 years. If an overseas criminal record certificate is over 10 weeks old but you have not returned to the country of issue it is valid, if you have revisited the country during this period it is no longer valid.
Typically the CRC will take two weeks to be issued, the overseas CRC will vary from country to country. The Pre-employment checks for airside will typically take around 16 weeks, the time will vary depending on the number of jobs, or gaps we have to check, and validate.
We realise this sounds quite complex but we will work with you, and our 3rd Party suppliers to make sure the process is as seamless as possible.
Your help with the process is vital, and would be much appreciated.